Hi, i have a hp business inkjet 2800dtn printer on my network and the jetdirect 610n (j4169a) network card has stopped working and when i print the configuration page it comes up not installed. When connected to the network the both lights are illuminated on the card but as i say i can not detect the printer any more....do you think the card has failed? or any ideas?

You cant from a network on a USB connection. USB connections are for "local" printers. "add" the Designjet T610 printer to your other PC under "printers and devices" tab. Good luck !

It sounds like a bad JetDirect network interface card.
Turn the plotter off, remove the JetDirect card and see if it prints an internal test page without rebooting.
If it prints OK, turn off and reinstall the JetDirect card and see if it prints the same internal page OK.
If it prints OK both ways, you may have a bad Main PCA.

New Part Number is J7934A it is newer version and costs about $75.00 . To test the jet direct, press menu and then information, print the configuration page, if more then 1 sheet comes out 1 will be for the jet direct if this prints there is nothing wrong with the Jet Direct. however if you are printing through the network and you are getting any type of special characters like $%^ it is most likely a driver issue, uninstall the printer and reinstall using PCL 6. You can go to HP's wesite for driver support. Hope this helps.

If your JetDirect Ethernet card does not show up on the configuration page then the JetDirest is bad. This is somewhat common with the 610N cards. You will need a new card. They are cheap to buy just about anywhere including Ebay. I have replaced dozens of them over the years.

You have a failed JetDirect network card (look on back where the network cable plugs in) usually a grey or white slot card with 2 thumb screws (ex: 610n). If this is add-in card, you can buy a replacement and reinstall it. If the network port is built onto the printers fomatter (main board), then you need an authorized HP repair center to replace and set the serial number through service mode.

Printer MUST BE ON before computer is power up so Windows XP can find the printer when booting.

You can't print on both sides you miss • Automatic duplex unit for two-sided printing" you're model doesn't have it.
Read below:

Shown at left:
HP LaserJet 9000 series, base unit— LaserJet 9000
base unit =
• 50 ppm print speed
• first page out in less than 8 seconds
• built-in RIP-once technology
• 300,000 pages-per-month duty cycle
• 64 MB memory
• EIO expansion slots




LaserJet 9000n = base unit +
• HP Jetdirect 610n (EIO) internal print server for Ethernet 10/100Base-TX
• 100-sheet multipurpose tray
LaserJet 9000dn = base unit +
• HP Jetdirect 610n (EIO) internal print server for Ethernet 10/100Base-TX
• 100-sheet multipurpose tray
• Automatic duplex unit for two-sided printing


LaserJet 9000hns = base unit +
• HP Jetdirect 610n (EIO) internal print server for Ethernet 10/100Base-TX
• Automatic duplex unit for two-sided printing
• 2000-sheet input tray
• 3000-sheet stapler/stacker

If you can get a test page this indicates that there is nothing wrong with your printer there should be a little button on the jetdirect box press that and that will give you the jetdirect settings and IP code. Check this with you computer system as your IP host license may of expired and change the jetdirect to suit.

If the network IP code is still the same the cheapest this is to fit a new jetdirect box if this still doesn't work then I'm affrayed that the machine formatter board has become faulty and would probberly out way the cost to repair it that buy a new machine.


I do hope this has helped you
Thanks J

Given that this issue is three years old, and AppleTalk protocol is no longer even supported, it probably should be laid to rest.

If you're seeing it intermittently, try the following:

-remove it completely
-power cycle the printer with it out
-check your contacts (be sure no bent pins, etc)
-Try it in a different slot if you have one (most HP's with an internal jetdirect have 2-3 EIO slots, but since you don't mention what model printer you have I don't know for sure).

If it's not talking after all that, likely the jetdirect is actually dead. It's been known to happen. I wouldn't waste the money on a replacement, you'll have better luck getting an external card and it'll be cheaper, too.

HP sells both the JetDirect 170X and 175X externals; there's also the Linksys PSUS4, D-Link DP-300U, TrendNet TE100-P1P, or Netgear PS101NA. Price will vary between $45-80.