Granddaughter order item and didn't get it but it was taken from bank account. her computer crashed so she needs a phone number for your customer service to get help resolving problem.

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866-540-3229 is the technical difficulty number for ebay and may be able to direct you to the best route for you to take.

FixYa will not be able to help you much; you need to go to the eBay main page and look for customer service links there. eBay does guarantee sales made there so as long as the sale was completed through their system, she is protected against loss.

If you payed with PayPal, you can open a dispute. This is often the easiest way of resolving an issue with an eBay purchase. More on that here: http://www.ehow.com/how_2076723_dispute-paypal-transaction.html
If you did not purchase with PayPal, but paid with a credit card, call your credit card company and dispute the claim. Most credit card companies will give you your money back. Make sure you say that you purchased an item and never received it.

Here is the ebay customer support line:
Phone: 877-322-9081