First question is whether it is a valid Canon cartridge. If it is you may need a new print head. Try putting in the old cartridge (suggest you shake it a little first) and see if that changes anything.
Hi wet a cloth with hot water and take out your cartridge whipe the cartridge with the cloth on ink sude,when finished take a white paper and whipe it dry,when u see all colours on the paper you'll know your cartridge is ready to be used.
Use the canon utility and run a cleaning cycle.
I hope I have been of help but please do not hesitate to ask if you have any further questions.
I appreciate your vote if you appreciate my reply.
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