You might need to update your driver, which you can do at the following site.
http://www.driversquad.com/driver.php?option=o&prodid=172&cust=HP+USB+download_AD_search.swagbucks.com_1&channel=&subid=201_US*DR_o&roia=!iicYvq1BAAKLOkMAAAYOVQAAZT5CAABnCA-A
or if all else fails, re-install your software, which you can also do through HP's website
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