I'd like to know how to reset my daughter's mobigo so that it will be able to trace her accoplishments. Currently her, aunt, mother and myself performed multiple tasks for her, and I want to erase the current accomplishments to start fresh with only my daughter's use.

register the toy to your Learning Lodge account. upon connecting the toy to yoir computer turn it on. LL should open. click the picture of the mobigo 2. u'll be taken to another page wherein you might see an option to update for firmware or where you will get a prompt that an update is available. if that doesnt work then you need to call the vtech hotline

Try taking out the batteries and the game and holding down the "on" button for one minute, then put the batteries back in and try again. The tech support will tell you do that anyway. If that does not work, I would contact them for repair or replacement. I had that problem and that is what I was told to do, they ended up replacing my daughter's mobigo at no charge.

had the same prob with my son. the games are fun the wife and i couldn't help it.
1. take out the batteries then hold the "on" button for 45 sec replace batteries
2. go to your vtech mobigo acct edit your childs name to "family" or something
3. now add the child you wanted to "reset" now switch mobigo from "family" to new child
4. plug mobigo into pc and the progress log should be reset
thats what worked for me hope this helps

Here are some tips to try:

If your product has a "Reset" button, try using that.

Another tip. Try removing all of the batteries and holding down the "ON" button for about 45 seconds. Then replace the batteries (be sure they are fresh) and try your product again

my daughters mobigo screen has a thin black line dowm the middle of the screen although the console still works i would really like to get it sorted before the problem gets any worse can u help please ?

I am having the same issue. Did you get a resolution?

hai my aunt lost her mobile and we have the imei number plz hlp us t trace it

The two daughters cross first, one returns. Mother crosses, alone. The first daughter returns, both daughters cross.

W/D

TRY RE-SETTING THE ROUTER ..TYPE IN
192.168.1.1 OR IF THAT DOESN'T TAKE YOU TO THE ROUTERS CONFIG BOX TRY
192.168.2.1
RESET EVERYTHING AND RESTART .