Sorry for problem with new toilet.
You say water is leaking out of the bowl?
Toilets have 2 parts:
1) Tank: where water is stored for the flush and is sealed with a flapper.
2) Bowl: where water flushes down.
a) If tank is leaking water, then flapper is suspect. Replace flapper and see if that works.
Lift up flapper and run finger around rim to see if there is a rough spot that would indicate flush valve is defective, and needs replacement.
See typical flush valve
b) If bowl is leaking, that is very unusual and would indicate a crack in the porcelain.
If installer sold you the toilet, it is his responsibility to make good on product.
All products are guarantee against workmanship flaws.
Well, give the answer 4 thumbs and we'll celebrate your good fortune together.
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SOURCE: I have an American Standard
As long as the water in the bowl dosent go below the bottom rim your ok there is a trap that the water has to seal that all it needs look at the side of your toilet you will see the trap water saver
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thank you to all who replied. I called American Standard and they believed it was a defective bowl. I called Lowes and they took it back. Bought a Kohler instead, installed it and everything is working fine.
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