Hi, you need the desktop manager, and you need to download the current software version for that device, its going to wipe everything out on the device, but you will get the device to work. after you download the the software, you need to run it on your PC, and then use the APP loader on the desktop manager to install it to the device.
Step #1
Before starting make sure that BlackBerry Desktop Software is installed on the computer.
Step#2
Make sure that you have installed updated device software installed in your PC.
Step#3
Users can perform a full or selective backup of the data using the Backup and Restore tool in BlackBerry Desktop Manager by completing the following steps:
Connect the BlackBerry device to the computer running BlackBerry Desktop Manager.
Open BlackBerry Desktop Manager.
Double-click Backup and Restore.
Select Backup to perform a full backup or select Advanced to perform a backup of specific databases.
Choose a location to save the backup file, then click Save.
Step#4
To perform a clean install of the BlackBerry Device Software, perform the following steps:
Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
Double-click the Application Loader icon.
Click Next to start the installation process.
Type your BlackBerry smartphone password, if prompted, and click OK.
Click the check boxes next to the names of the applications you want to load, and then click Next.
Click Advanced, and then click the check box beside Erase all currently installed applications.
Click Next.
Click the check box next to Do not automatically backup the application data during the loading process.
Clear the box next to Backup and restore applications installed wirelessly.
Click Next > Finish.
When the process has completed, the message The loading operation was successful will appear. Click Close to return to BlackBerry Desktop Manager.
Most JVM errors on a BlackBerry, can be fixed by simply reloading and updating your device software. For instructions on how to reinstall or upgrade your BlackBerry software, please see: HOW TO: Install New Software and Update (Application Loader) - BlackBerry®
There are some JVM errors that can not be fixed in this method, if you do encounter one of the below JVM errors, please call customer care at 1-800-937-8997 or 611 from a T-Mobile phone for further troubleshooting.
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Take me back to the BlackBerry Knowledge Base
***This link will show you how to reload new software with screen shots and a video!!!
http://forums.t-mobile.com/t5/BlackBerry-General-All-Devices/HOW-TO-Install-New-Software-and-Update-Application-Loader/ta-p/306005
***when this helps please give me credit and rate me appropriatlly, please!*****
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