Look at this link:
http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?tmplt=ePlatform%20-%20Philips&scy=US&slg=AEN&sct=FLASH_AUDIO_PLAYER_SU&cat=MP3_MEDIA_PLAYERS_CA&grp=SOUND_AND_VISION_GR&session=20110221044440_93.189.114.198&ctn=SA1VBE08K/37&mid=Link_DiagnosticInformationTool&hlt=Link_DiagnosticInformationTool
If you click on Repair/Update then your device can be repaired.
This site gives you good support.
Good luck!
gylacz
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