...Aruna is that some sort of mean joke or is it a mistake? You didnt write an answer.
Anyhow I have the same problem and will try to pull battery and reset the handset. If not I'll bring it back to the store since this seems to be a very common problem with Vtechs. Not impressed.
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I solved the problem simply by turning off power to base/message machine and NBN inside "box" and Telstra modem ie everything and waited a few minutes and switched them all on again.
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