My copier, Image Class MF 6590, makes the copy but the roller does not work and the paper gets jammed.

clean the roller's with some rubbing alcohol and the paper should go straight, UNless something got stuck in there, Ripped piece of paper might also be the cause, the older the unit the more it needs the rollers cleaned,

There's probably a piece of paper wadded up in the feed mechanism. Carefully remove the paper tray and look in the feed rollers. Also be sure all the "guides" are in their proper orientation.

Try turning the printer off and back on. If this does not work, try rebooting your computer. Another choice is to go to the Control Panel > Programs > Unistall a Program and delete the printer's software, reboot your computer and re-install the printer's softwre.
If this does not work, you can always return your printer for a full refund or ask them to exchange it for a new one.

Hi

This error is caused due to faulty thermister however; you can check the fuser unit for any jammed paper around the upper fixing roller and try to clean that area. After this is done try to clear the error by entering the service mode, to enter press Additional functions, #. Then go to #7 Printer and press OK, then go to #4 printer reset and press OK, yes= *. If the issue returns then replace the thermister. Hope this helps...please post back for further assistance.

Daniel

first of all try to clean trays picked up rollers and also look for a piece op paper or something else in internal paper path
pifonski

The problem has been resolved. Thank you.

you may have worn out rollers. bad sensor or a whole punch stuck on the sensor. you need a tech to repair ir.

try cleaning your pick up rollers but sounds like they need replacing, just clean them with window cleaner and rag

I would reset the Photo conductor unit. It will have a Green drum in it. I would make sure it is set in the machine all the way, and that the drum door opens completly. BLANK copies are and indication the paper has NOT touched the drum to recieve an image.

I usually open the back cover, top cover, cartridge cover and pull out the paper tray. Sometimes this clears the alarm, if this does not clear the alarm, I unplug the printer for a couple minutes. Between opening and closing the covers and unpluging the printer, the alarm goes away. Ray