Can not install canon dr=5020 scanner/ installed scsi card then went to canon's site and downlaoded drivers for windows xp-computer asks to add hardward but does not find an "inf" file in the 6 files that come with the canon drivers and will not install the driver

get on windows 7 p.c
then
http://www.canon-europe.com/support/products/document-scanners/dr-series/imageformula-dr-7080c.aspx?type=drivers

download windows 7 driver and install .
Be careful with 32 bit or 64 bit version however .
The web site link detects your operating system for you

I am very well versed in Canon scanners with many years of experience on them so I hope my advice helps you out. With any canon scanner that uses SCSI only 3 things can go wrong with them. First I would check the SCSI cable so see if the the connecting heads have pulled away from the cable and the tiny wires are exposed. If so one of the wires may be broken. Or possibly a bent pin on the connector. A simple test would be to replace the cable with a good working one. Then try the scanner to see if it will scan.

Second, the SCSI card itself, on boot up while your still in the boot screen you should see something like ADAPTEC SCSI and then some numbers. Or something similar depending on the manufacturer of your SCSI card. That particular scanner uses SCSI II. If you dont see the prompt window on boot up then I would go to item 3 below.

The last thing to try is item 3 and you will need to go into control panel in windows to do that. In control panel I would look device manager and then imaging. Under imaging if you have a yellow question mark your system does not recognize the scanner as being connected to the computer. If you verified that items one and two above are good and functioning correctly then I would disconnect the scanner via the scsi cable from the computer and reload the drivers for the scanner and then rehook up the scsi cable and reboot the computer. Then I would go back to control panel/device manager/imaging to see if the computer now sees the scanner if it does then you are able to scan again. If it does not, and you have confirmed that the SCSI cable and card in the computer are good and working and the drivers are installed correctly. Then it would be safe to say the SCSI port on the scanner is faulty. The scanner will need to be repaired then by a Canon technican.

I hope this helps you out.

I have many years repairing canon scanners so here is my suggestion to you.

First does the scanner power up? If so that's eliminates a internal power supply problem.

Second did anyone change the dip-switch settings on the back of the scanner? Ill assume no on that one.

Third when you first boot up your computer do you see a screen when the computer is in boot up mode that says Adaptec SCSI and then a number? If not here is a couple things to check. First I would check the SCSI cable is good. No bent pins in the connector and no exposed wires coming out of the connector. If you can try swapping a good known working cable with the problem scanner. Second try re seating the SCSI card if that doesn't work do you have another card that you know works that you can swap into the problem computer. After swapping the cable first test to see if the scanner scans, then if you replace the card again retest to see if the scanner scans.

Lastly and I have seen this happen, the drivers may get corrupted if new software is installed that relates to scanning. You may want to google DR 3020 drivers that should pull up Canon's web site and reinstall the drivers. Once you install the latest drivers then reboot the computer and test it to see if it now scans.

Im sure one of my suggestions should correct your problem. I hope this helps you out.

You can down load drivers from Canon Europe site. http://software.canon-europe.com/products/0000672.asp

S. Mohan

This particular scanner is a nightmare to get working with XP

When it does work it is also prone to random errors.

On the UMAX australia site I found the information I needed to make it actually waok at all.


Below is part of a very old email that I went through with Umax maybe that will help you ?

It is quite an old scanner though.


Sorted out by steps as follows. Disconnect scanner usb lead from computer / hub 1. remove ALL umax software as issued on the cd and any upgrades 2. shut down restart 3. run norton (not the one button but the win doctor) to clean up any loose ends (important but dont know why ? does not work unless this has been done ??) 4. shut down restart. DO NOT connect scanner 5. Install software from original cd 6. do any umax software upgrades (ALSO IMPORTANT ) 7. shut down 8. plug scanner back in. 9. power everything back up 10. do new hardware wizard thing 11 swap driver to correct one as per instructions on your site somwhere ? all working I just did the norton one button on a second machine and it did not work so did all steps again but used norton win doctor as per step 3 and all good it worked a treat on two machine so it appears repeatable.

CapturePerfect ver 3 is on chargeable basis! You can download ver 2.0 from http://software.canon-europe.com/software/0022439.asp?model= Though this is listed under Canon DR 5020, it works fine with DR 9080C. DR 9080C has very intelligent features and ver 2 works fine. I do not know if there are addl features with ver 3.0. I have used for scanning over 500,000 docs.
S. Mohan

Download Dr 3020 drivers for XP from http://software.canon-europe.com/products/0000666.asp
Try connecting the scanner to a diff computer and check if it is okay. Also pls ensure SCSI termination is okay.
S. Mohan

CAnon 5020 is a good scanner, but requires SCSI card interface (Adaptec 2940- 50 pin card). Insrtal this card and use CapturePerfect, you will get good results.
S. Mohan,Chennai, India

. Have you installed DEvice Driver? Download item no 5. in this link http://software.canon-europe.com/products/0000672.asp
This should solve your problem.
S. Mohan, Chennai, India

Did install the drivers for the SCSI card itself? Not sure what system you are using .. need more info.