The reset will not affect your files ...only when you format it it affects your file ...If you need to format the memory do not try to do it from computer cause you might end up deleting the firmware ...look into the menu or in the manual cause there is a procedure for fast formatting from the device itself..
So ..if you only want to unfroze it ..you can reset without care ..cause the procedure is actually a soft reset ..which will practically reboot it and load the factory settings ..
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