Before turning the power off, please press and hold the power button for 30 seconds to try and do a reset. Then, power off, unplug the printer from both the printer and the power supply. Turn off the computer. The wait about 10 minutes, plug the printer back in to the power, then into the computer. Then start up the computer and see if the reset helped solve the problem.
You may have a hardware problem however. We will see what happens after the reset.
Brian
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