#1 I would check that you actually have 3 phases connected. #2 I would also check the ground. There could be a loose ground, or depending on the installation, the ground could be defeated by rubber washers in flex lines. Fix this by running a wire from the casing of the water heater to the pipe, bypassing the flex lines.
#3 Replace the thermastat. The thermastat has the reset button on it.
#'s 1 & 2 are very minimal in cost. #3 is still affordable.
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