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Posted on Feb 08, 2011
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Dish Network installed a new receiver (with the old receiver needed to be replaced). For the past 10 years that we have owned our ProScan....the dish has operated fine. Now with this new receiver, the technicians can't figure out why it does not auto tune. Currently, we have to go back to a bedroom to turn the channel for the Proscan located in the family room. Two different technicians have tried to figure out the problem. Why would it work fine for 10 years, then they replace a receiver, it doesn't work? They say it is a problem with the TV....I find that hard to believe.

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  • Anonymous Feb 15, 2011

    I would like a little more clarification on your issue. What do you mean by auto tune? Are you not getting a picture? Is the remote not working?

    Thanks,

    Daniel Busa
    DISH Network Customer Service

  • cjmichel1830 Feb 17, 2011

    Hi, Dan: Someone from Dish actually figured out what it was...our tvs could not be on a infrared remote. So, both of our remotes are programmed for VHF. We have not had anymore issues since the remotes were reprogrammed. Thanks.

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Mike.H-DISH_Network

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  • Posted on Apr 18, 2011
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Hi cjichel1830,my name is Mike Houston of DISH Network and I was going over your post and seewhere the new receiver won't auto-tune. With the new receiver if the remote hasnot been programmed to the new receiver and TV it will not work. I will giveyou this link http://www.dishnetwork.com/SupportSection/setup-receiver-totv,and it will help you with the setup of your new receiver and remote, if youhave any questions please e-mail me at [email protected].

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