If you have the model and the serial number you can contact customer service and they will be able to supply your code for you. You'll need to supply some paperwork but it depends on which country you are in to what you need to supply.
There should be a white label on the front of the safe which will have the model and serial number on it - if you don't have it from there, there should also be a label with the serial number on it stuck to the bottom edge of the plate that the keypad is part of.
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