Have a 6500 HP wireless printer. Black will not print. Brand new cartridge

Hello,

The HP 6500 printer has separate in cart and print heads. The light print you are getting is because the print head in clogged with dry ink. First thing to try is to go into the printer software on your computer and do a print head cleaning procedure, this will take a few minutes to finish. You may have to run this several times to clear out the dry ink. If this does not solve the problem when you will need to get a replacement print head, the part number is CB868-30002

Send the cartridges back! HP cartridges are coded and will only work with HP printers. Hp has had problems with their coded cartridges. Especially if they were manufactured overseas. Their own product won't recognize the cartridges. It is not the printer it is the cartridges.

This printer having four cartridges and two print heads.Each print head having two pens, black, yellow & magenta,cyan. As you said yellow & black are OK.. So replace Magenta & Cyan print head..

I also have the OfficeJet 6500 and had the same problem. The black text was printing using a mix of colored inks instead of the black ink, resulting in a grey, fuzzy text. I finally found a solution. In each application under Page Setup, there is an option called "Format for". Mine had been set to "Any Printer". I changed that to "Officejet 6500 E709n [830E4A]" and now it prints the black just fine. I have a Mac running 10.4.11. Hope this helps.

Hi

You have a glogged printhead
you need to replace printhead on your printer

Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help come back.Post / thumbs / testimonial are welcome!

The cartridge must be faulty.

When you give the print command did you check the properties if B&W is selected or Color

My printer did that a few months ago. I tried everything to get it printing black but in the end I had to take the ink cartridge back and return a new one. Some ink cartridges dry out when they are being shipped if not stored in proper conditions.

Hi, When using refilled print cartridges, the Estimated Ink level and the Printer Status Window may indicate that the print cartridge is out of ink. Either continue to use the print cartridge until print quality degrades, or replace the print cartridge with a new HP print cartridge.

The methods of replacing the ink cartridge of the printer follows here:
Open the printer cover
The printer ink carriage will automatically goes to center
Once the carriage is in the center, the printer was ready to replace the ink.
Pull the down slowly the ink tank off the carriage..
Remember the place where the color/black position.
Remove each tank one at a time, and replace the ink with a new one.
Close the printer cover and it now ready to printer.

HP Deskjet 6500 Series Printer - Setting Definitions

Hope the instructions provided helps.