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First of all.
B472 uses a near edge technology for printing.
You must use Ribbons for near edge head.
- You must use a WAx/resin for paper labels and Resin For Polyester or plastic labels.
You may also have your print head mis-alligned or you are not heating enough
What is the software used? Normally the printer will decrement or increment its counters when the correct instructions are sent, If it is the pc that sends the labels then your problem is due to the pc. Otherwise if the count is internal then external electromagnetic noises may cause this sort of phenomenon. If it's on a parallel port, then your problem may comme from the vibrations of the printer. The init signal on this port is very near to a gnd pin and with the vibrations this causes a reset of the printer. Last problem may come from a firmware deterioration. All depends cpu either the firmware is Eprom or Rom.
Swapping the parallel port to the printer should allow it to connect via parallel. Run through front panel diagnostics before/after install. depending on firmware it will tell you if the parallel board is installed.
it depends if you are working with driver, label software or escape commands. If you are working with escapes you can try with command AY, refer to the programming manual.
If you are working with Seagull driver you can adjust the print density in OPTIONS
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