Question about Ricoh Aficio 2027 All-In-One Laser Printer

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Nrg scanner , type161 TWAIN V4. the scanner is on,brings an error"36851:no response from scanner" when i try to scan. thanks

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Posted on Feb 03, 2011

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Dear baptistam719

First of all, consider check any problems with firewall. Please, test your scanner with firewall disabled.

We fixed this error, which happened in another model (Aficio MP-5500), by configuring two options:
1. Activating SNMP protocol. Menu Configuration -> Network -> IPv4
2. Activating RSH/RCP protocol. Menu Configuration -> Network -> SNMP

I hope it may be useful.

Yours sincerely,

Bruno Coutinho

Posted on Feb 07, 2012

  • shajib_mmsc
    shajib_mmsc Jan 08, 2013

    can you please help me in windows 7 platform for the same problem....please need help...

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1 Answer

The scanner is not available while in use by another application or user i get this darn error. I use this scan multiple times a day and all of a sudden i see this.... why?


Hi,

The error message could be Twain Driver error or ScandAll pro Application error. Please go through the followings:

SCANDALL-PRO APPLICATION ERROR:

Error Code: [SA01020E] No scanner is found.
There is a possibility that no scanner is connected, the connected scanner is not turned on, or the scanner is currently used by some other application.

Status: [Scan] or [Select Scanner] is specified, but no connected scanner is found. Or, the scanner is currently used by some other application.

Action: Make sure that the scanner is connected and is turned on. If the scanner is currently used by some other application, use the scanner after the application ends. Make sure that the driver selected on the [Scan] tab of [Preferences] in the [Tool] menu is installed correctly.

TWAIN DRIVER ERROR:

-The scanner may be OFF or not connected. Check the power supply of the scanner or connection with PC.
-The scanner may be already in use by other application or the "Scanner and Camera" in [Control Panel].Close other application or "Scanner and Camera" in [Control Panel]

-The connected image scanner is not a model supported by this driver. No image scanner is connected. The cable is disconnected.Check whether the image scanner is connected.

-Another application may already be using the image scanner. Alternatively, the TWAIN driver may have been activated twice.Terminate all applications, and start scanning again.

For more information, please refer to the help contents of Scanner utility/Twain driver and scanning application installed on your PC.Hope the above information is helpful.

Thanks,
ScanCare

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Hello!
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You can print because your PC (computer) can see your machine but for scanner is the oposit. The machine must see your PC.
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If you still have any doubt reply to me.

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Error 36851: No response from scanner" ricoh


Dear kishorkamble,

We fixed this error, which happened in another model (Aficio MP-5500), by configuring two options:
1. Activating SNMP protocol. Menu Configuration -> Network -> IPv4
2. Activating RSH/RCP protocol. Menu Configuration -> Network -> SNMP

I hope it may be useful.

Yours sincerely,

Bruno Coutinho

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Hi,

Have you at some point installed a second scanning device on the system..

Reason being TWAIN is configured slightly different by every manufacturer to optomise the working of their hardware.

It some cases when you install a TWAIN device for Scanner A this can interfere with Scanner B
Usually its because your trying to use TWAIN(scanner A) on Scanner B

Make sense?

Make sure (if you have installed another scanner device) that you are using the TWAIN software that came with .

You might need to reinstall the entire set up from beginning.

Hope i helped you.

Thanks for using ' Fixya ' and have a nice day!!

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Try adding the scanner's IP address in the scnhosts file in the TWAIN folder. Format is similar to the windows hosts file. You'll see a commented out sample entry, just modify that to suit your needs.

This may or may not work for you; we had it working under this configuration but then it stopped for no apparent reason. also note that scanrouter isn't supported under vista. Only advice I've been given so far is to revert to sending scans via SMTP - not ideal!

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