This is normally caused when Proxy Server setings have been changed or added.
Start Internet Explorer
Click [Tools]
Select Internet Options
Click the [Connection] Tab
Highlight the BTopenworld connection and click [Settings]
Check that 'Use a proxy server...' and 'Use automatic configuration script' options do not have ticks next to them. (If they do, untick them).
Click [OK]
Close Internet Explorer, then restart it.
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