Greetings,
Answer the following :
1. Laptop make & model.
2. Do you have a wireless router ? make & model.
3. Do you have another computer ? Is it using the same router to access the Internet ?
4. Your Internet Provider ? (If they are the one who configured the router, phone them & ask for the SSID & password of your wireless router), write it down.
Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.
Ok. As per your statement your laptop is working
perfectly , when you are connected your laptop with with the cable wire.So the
network cable is OK. So you have to configured the wireless cable in your laptop when it is connected to your laptop. After
connecting the cable wire to your laptop you have to findout the gate way of
your ISP ( Internet Service Provider). To find out the gate way , kindly follow
the following instructions.
First findout the IP address , subnet
mask,and Gateway addresses of your ISP ( InternetService Provider ).To find out
the above mentionedaddresses first open the control
panel -> network connections -> local
area connction -> properties -> Internet Protocol Version 4(TCP/IPV4) OR Internet
Protocol Version 6 (TCP/IPV6)according to your ISP -> Properties
By the systematic selection as mentioned above you will get the IP
address, subnet mask and Gateway addresses. Kindly note the Gate way address of
your ISP. Then enter the gateway address in the browser and open the window. Then
a control panel / a window will appear. It will prompt you to enter 1). user
name, and 2) password. If you are having the user name and passwords provided
by your ISP , kindly enter them in the window and click to open. Then the
particulars of Motorola SURFboard SBG900
Wireless Router will be displayed in the window. Then click the wireless
icon and click to enable. Hurray ! your laptop will work perfectly through
wireless. If you are not aware of about the 1). User name and 2). password ,
you must approached to your ISP and try obtain the same for working of your
laptop wirelessly.
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thanks. will get info and get back to ya :-)
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