-
Expert
65 Answers
- Posted on Feb 01, 2011
Re: Horizontal lines/missing print occurs on my pages. I...
Follow these steps to make it work...
TIP: Focus on the printer it self. make sure that it can copy (b&w and color) fine.
If your done reseting the printer go to the next step
Solution #2 Clean the All-in-One and make a blank copy
Before you begin, gather the following materials:
- Several clean, soft, lint-free cloths
- Mild glass cleaner
Step one: Clean the scanner glass and lid
- Press the power Button to turn off the product, and disconnect the power chord at the back of the printer.
- Open the scanner lid, and remove any originals from the scanner glass.
- Spray a clean, soft, lint-free cloth with mild glass cleaner.
- Wipe the scanner glass and the white underside of the scanner lid with the dampened cloth.
Step two: Clean the automatic document feeder ADF
- If the product is not already off, press the Power button to turn off the product, and disconnect the power cord from the product.
- Locate the ADF frame to the left of the white underside of the scanner lid.
- Press the ADF frame release.
- Unhook and remove the ADF frame.
- Lightly dampen a clean, soft, lint-free cloth with a mild glass cleaner.
- Use the dampened cloth to clean both sides of the transparent film, and the white strip in the center of the ADF frame.
- Clean the ADF frame.
- Re-Install the ADF Frame
Step three: Make a blank copy
- Remove any originals from the scanner glass.
- Load plain white paper in the input tray.
- Press Start Copy Black to make a blank copy.
- If the copy is clean, there is no need to continue troubleshooting.
- If the copy has vertical bands, lines, or streaks, there might be dust inside the product, poor internal connections, or the product might be damaged. Contact HP's Printers support department @ 1-800-474-6836
To view this steps w/ images click on this link
Good luck! :)
×