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Can anyone give me contact information for Kodak Customer Service? I think I need a new printhead, but cannot find anyone who can help.
I think I also need a new printhead...but do you think I can find one? I have searched Walmart, Staples, and every small computer business in my area...I can't even find one online...I have tried cleanings, printing test pages, calibrations, everything listed in the trouble shooting guide. Please don't tell me I need to buy a new printer, since I just got this one 7 months ago. I need this to work because I am an online student, so any help to get this resolved quickly is appreciated as I am getting behind. Thanks.
Have the same problem you had, the color would print but not the black. I called the 1-800 number you provided, went through all of the "tests" and the guy said I'll send you a new print head....Didn't ask for warranty, money or anything..... Yeaaaaaaaa!!!
Thank you for sharing your experience and for its success.... or I would have had to buy a new printer and this is not a year old.
Thanks, DawnHave the same problem you had, the color would print but not the black. I called the 1-800 number you provided, went through all of the "tests" and the guy said I'll send you a new print head....Didn't ask for warranty, money or anything..... Yeaaaaaaaa!!!
Thank you for sharing your experience and for its success.... or I would have had to buy a new printer and this is not a year old.
Printer worked last night fine. Tonight my husband wanted to print something and no black ink. He has less patience with this stuff than I do & mine is limited. I got on Kodak's website and went through a diagnostic tool which eventually told me I needed a new printhead.
So I gave them my serial # name & address and it says it will arrive in 2-5 business days FREE. I found this site because I could not believe it would not cost me a bunch. Husband going out to look for new printers! I called to stop him! :-)
I love my Kodak EasyShare - we've had it about a year and printed probably 200 or more pictures and lots of other documents. Good value for the money and excellent quality pictures. I'm even more delighted that they will send me a new printhead for free. Only problem is we can't print anything until it gets here. Hope this solves the problem!Printer worked last night fine. Tonight my husband wanted to print something and no black ink. He has less patience with this stuff than I do & mine is limited. I got on Kodak's website and went through a diagnostic tool which eventually told me I needed a new printhead.
So I gave them my serial # name & address and it says it will arrive in 2-5 business days FREE. I found this site because I could not believe it would not cost me a bunch. Husband going out to look for new printers! I called to stop him! :-)
I love my Kodak EasyShare - we've had it about a year and printed probably 200 or more pictures and lots of other documents. Good value for the money and excellent quality pictures. I'm even more delighted that they will send me a new printhead for free. Only problem is we can't print anything until it gets here. Hope this solves the problem!
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The AiO Printer support number direct line is 1800 421 6699. It will be extension 4. They do quote about 3-4 days but most times it is there faster than that.
They don't sell these in retail stores (according to Kodak Cust. Service). I had an issue where I was not able to print out black ink. Color worked, but no black. So I called 18004216699. I then Had to patiently go through all the basic trouble shooting stuff like calibration, print head clean, demo print (push the copy button and photo button at the same time), etc. Once I went through that with them and still had the same issue, they proceeded to issue me a new print head for free, no shipping charges or anything. Just did this today, but they say I should have the print head in 3 days.
For once, service worked like it should! And to boot, they are sending new black and color ink cartriages! Good job Kodak!
For US and canada the contact number is 1-800-421-6699 for UK it is 0870-2430270.........for australia it is 1800 793 895...........if anyother country....then specify and i will give you the contact number.........
Go on their Troubleshooting website...I did that last night and apparently it's a common enough problem that they'll send you a free Printhead if your printer is still under warranty...
Or e-mail [email protected]
All-in-One Printer 1.800.421.6699 Consumer Digital Cameras, Printer Docks and Accessories 1.800.235.6325
Printheads are difficult to find. The best thing I have found is to contact the manufacturer of your printer and see if they can point you in the right direction. Since you have a Kodak printer, their customer service number is 1-800-421-6699, and their open from 9 A.M. to midnight Eastern time, 7 days a week. This number will be directed straight toward the printer customer service rep. I hope this will help out.
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When all else fails contact Kodak support and they can help you through this issue. The customer service number can be found in the instruction manual or online using "Kodak printer repair".
Have your tired to update the firmware of the printer at kodak.com/go/downloads? make sure if you update the printer it must connected to your computer and it must turn On.,
If you will clean the printhead make sure its always deep clean and also you need to calibrate it also. I know you already familiar how to do it since you already contacted the Customer support.
You can always call Customer support., And if you experienced same problem using a printhead just less than a month and you updated the firmware it means the printer itself is the defective.
Verify that inkjet paper is loaded in the paper trays.
On your desktop, start the KODAK All-in-One Home Center, then select the Help [?] icon.
From the Help menu, select Maintenance, then select Printhead Cleaning. The On/Off light flashes green during the cleaning procedure.
When the On/Off light glows a steady green, press Photo and Copy simultaneously to print a demo sheet.
Is the Demo printout giving the same result?
If so, you may need to replace the printhead. This is a very common problem with this model. You have to contact Kodak to be sent a new printhead to fix the problem. You click through the support on Kodak and then they automatically send out a new print head. To get the link to this on-line support chat with the live tech support and they can direct you where to go to find this solution. I dont remember the web link they directed me to but once there I answered a bunch of questions and got a new printhead in the mail pretty quick (no cost to me) and as of yet its been fixed. Or Call Kodak: Live phone support is available in English and Spanish at 1-800-421-6699, 9 A.M. to midnight Eastern time, 7 days a week. When you get the printhead, here is how to replace it: http://www.kodak.com/global/plugins/acrobat/en/service/manuals/AiOPrinters/printhead/AUR1780-9_UE_RevC.pdf
Click on this link or copy and paste the complete link into your browser. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe
Call the Kodak customer service number and tell them that you need a new printhead, that's the device that your cartridges fit into. They know that they have a problem but they will ask you to print a test sheet anyway. They should ship you a new printhead within about five days - at no cost. The printhead only seems to last about 4-6 months with my occasional use. Tell them that they should replace the ink cartridges since you used probably used up the ones in the printer trying to do the diagnostics of cleaning the printhead. They may not replace the cartridges but we should give them a hard time since it's their problem.
You can email tech support for instructions or call the toll free number below. These are the instructions for my KODAK 5100 from Kodak tech support.
Thank you for contacting Kodak technical support. If you should have any questions regarding the replacement of the printhead for your KODAK All-in-One Printer, support is available at 1.800.421.6699, 7:00 A.M. to midnight, 7 days a week.
Please check the following information how to install it:
a) Follow these instructions for step-by-step guidance on how to remove and replace your printhead. b) If your printer is not powered on, press ON. c) Lift the printer access door and wait for the carriage to move to the center position. d) Remove any paper that may be loaded in the printer. e) Remove both ink cartridges. f) Unlatch the used printhead by pressing the button on the left. g) Lift the used printhead out of the carriage. h ) Remove the 3 plastic protective shields from the new printhead. i) Place the printhead into the carriage j) Push firmly against the back wall of the printehad until you hear a load snap. k) Intall the new ink cartridges and make sure you hear the click into position.
If you need further assistance, please contact our Kodak technical support available at 1.800.421.6699, 7:00 A.M. to midnight, 7 days a week.
call customer service center click on kodak help icon or look on line for 1800 number they will send you a replacement printhead free of charge 1 to 2 days shipping
I have severe and often different problems with my Kodak ESP-3 printer. Sometime it`s banding of the colors, then I`ll align the printhead and I`ll have a color problem or no color at all. I just talked to Kodak Customer Service by phone, 11 a.m. PST. After a few automated questions I had a live operator in less than 3 minutes. The service tech went thru some diagnostic steps with me and the printer and after about the 5th step determined I had a faulty printer head. If the green on/off light keeps blinking when it shouldn`t be, that is a sure sigh of faulty printer head, it means the printer is not recognizing the head. Kodak seems to be very aware of this problem and are sending me a new printer head UPS, free of charge. After reading some previous reviews I`m suprised how good the customer service was. Maybe I just called at the right time and got lucky.
Return the printer to the store. I had to do it myself 3 times. First I got a 5100 with the printhead error, got a replacement the day after the scanner was producing distorted image. Upgraded to a 5300, the scanner wouldn't work at all.
To avoid problems get yourself a Canon or Epson.
We had the same problem from the 1st day! Finally I took out the cartridges, rapped them smartly a time or two, said four letter words at them and replaced them. They now show up as full and the blinky red lights went away. Don't know how long this will last...
Have the same problem you had, the color would print but not the black. I called the 1-800 number you provided, went through all of the "tests" and the guy said I'll send you a new print head....Didn't ask for warranty, money or anything..... Yeaaaaaaaa!!!
Thank you for sharing your experience and for its success.... or I would have had to buy a new printer and this is not a year old.
Thanks, Dawn
Printer worked last night fine. Tonight my husband wanted to print something and no black ink. He has less patience with this stuff than I do & mine is limited. I got on Kodak's website and went through a diagnostic tool which eventually told me I needed a new printhead.
So I gave them my serial # name & address and it says it will arrive in 2-5 business days FREE. I found this site because I could not believe it would not cost me a bunch. Husband going out to look for new printers! I called to stop him! :-)
I love my Kodak EasyShare - we've had it about a year and printed probably 200 or more pictures and lots of other documents. Good value for the money and excellent quality pictures. I'm even more delighted that they will send me a new printhead for free. Only problem is we can't print anything until it gets here. Hope this solves the problem!
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