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Anonymous
Anonymous Posted on Jul 18, 2008
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Email not being delivered to recipient

I have been using Outlook 2003 Basic for several years. In the past week most time when I send an email it shows the outbox as empty and puts it in the sent file but my emails are not being received.

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  • 12 more comments 
  • Anonymous Jul 18, 2008

    On outlook email outgoing setting is smpt.comcast. Incoming is mail.comcast.net

  • Anonymous Jul 18, 2008

    When I run the test I get the email confirming the test.

  • Anonymous Jul 18, 2008

    I am not getting any kind of error message.

  • Anonymous Jul 18, 2008

    I guess you misunderstood me - the test works, but if I send an email thru outlook it gets lost in outer space somewhere.

  • Anonymous Jul 19, 2008

    I did check with Comcast and they say from their end everything is okay - when I send from comcast.net (and not outlook) things go thru but from outlook they just disappear - (they are in my sent items folder but noone is getting them).

  • Anonymous Jul 19, 2008

    email server is already set correctly. I don't know what a dynamic IP is so I don't know if I am on one.



    How do I verify receipt?

    Thanks!

  • Anonymous Jul 20, 2008

    I sent an email and did not get a confirmation of the receipt. Any other ideas?

    Thanks!

  • Anonymous Jul 20, 2008

    No, we checked that. Also email will go out when I send it thru comcast and not outlook. I am beginning to think that reinstalling outlook might be the answer.

  • Anonymous Aug 09, 2008

    It turns out to have been some kind of adware that got on the computer. We restored the computer to where it was prior to the problems happening and now it is fine. Thanks for all of your help!

  • Melril Oct 10, 2008

    I have my email server with lypha.com. I have about 30 emails id's in my office. In about 25 machines the outlook 2000, xp and 2003 and 2007 all versions of outlook is working fine, In some computers, the emails sent thru. these computers are lost somewhere, that is it does not reach the intended destination and it does not receive always, its erratic, it receives sometimes and does not receive when its important. !!!

  • Chuck Carroll
    Chuck Carroll Jan 16, 2009

    I noticed several months ago that my sent mail was not arriving at their destination address. It appears to have been sent as the mail is listed as sent. Sometimes the mail will arrive. Often it will not.

  • RSREAVES Mar 26, 2009

    I USE THE ADDRESS PROVIDED FROM EMAIL RECEIVED THEN I USE REPLY. WHEN I REPLY

    THE EMAIL IS NOT RECEIVED. THANK YOU

  • Anonymous May 11, 2009

    When an email is in sent items on outlook but doesnt reach destination

  • Tim Babcock
    Tim Babcock May 11, 2010

    Are you getting any error message concerning pop3 account login information during the send and receive process?

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  • Contributor 18 Answers
  • Posted on Jul 23, 2008
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Try rebooting the computer & tap F8 & goto safe mode with networking,Try outlook in that ,lets see if that works

Tim Babcock

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  • Microsoft Master 2,794 Answers
  • Posted on Jul 18, 2008
Tim Babcock
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You smtp has to go through Comcast if youre on Comcast. You can't switch. You can relay though but thats another story.

So outgoing mail server has to be smtp.comcast.net. Are you using comcast to get your e-mail or are you using someone else as well?

  • 7 more comments 
  • Tim Babcock
    Tim Babcock Jul 18, 2008

    So pop3 account settings have to be set at mail.comcat.net. Type in your user name (which is your e-mail address and password) and test the account.

  • Tim Babcock
    Tim Babcock Jul 18, 2008

    Sounds like it is working properly.

  • Tim Babcock
    Tim Babcock Jul 18, 2008

    Awesome

  • Tim Babcock
    Tim Babcock Jul 18, 2008

    Call Comcast tech support and have them test your email connections in thier network. I have ran into a few cases where they were disabled by Comcast for unknown reasons.

  • Tim Babcock
    Tim Babcock Jul 19, 2008

    You have to set your e-mail server settings to smtp.comcast.net in Outlook to send your e-mail out otherwise they won't go through. It's Comcasts requirement that they don't allow outgoing e-mail servers other than their own to send out e-mail. If you have a commercial account with them and a static IP address with a domain name you can use your own server to send e-mail out. If your on a dynamic IP account you will run into trouble because Comcast changes the IP address without any notice to you causing e-mail to stop delivering.



    I hope this answers your questions.



    You can setup a verify e-mail with your outgoing e-mail messages to make sure that they have been received.

  • Tim Babcock
    Tim Babcock Jul 19, 2008

    Try tools menu and then options. Look for a tab that says receipts on it and check off the request a send receipt for all messages box.



    Then receiver gets a message allowing a receipt to be sent back to you when you send a message.

  • Tim Babcock
    Tim Babcock Jul 20, 2008

    Is there any firewalls hooked up to your network that might be stopping e-mail from getting through?

  • Tim Babcock
    Tim Babcock Jul 21, 2008

    When you say sending your e-mail through outlook isn't working but sending it through Comcast is, what other e-mail program are you using to send your e-mail out with.



    Reinstall it is a good idea.



    If you could shoot me over from the e-mail address you are having trouble with, I can run some audits on the flow to see where the hangup is. I should have thought of this in the first place but usually I don't have any hangups with clients of mine that are using Comcast.



    E-mail me the info at [email protected]. You will get a message that youve been block by the spam filter so send me the release e-mail and I will release it right away.



    Port 25 isn't blocked on your router for any reason is it?

  • Tim Babcock
    Tim Babcock Jul 21, 2008

    Make sure that port number 110 isn't blocked on your router or any of your firewalls. That port is what controls SMTP services to happen.

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I am not getting any king of error message. Also if I send the email through Comcast (and not Outlook) the recipient is receiving the email

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