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Posted on Jan 23, 2011
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Sir, i have sony vaio E SERIES VPCEA23EN. Suddenly it stopped working. problem is after switching power on it boots to open either normally or launch startup repair (recommended). In either case it won't move except blue screen with pointer stuck on screen. kindly help. i have got recovery disks on dvds prepared immediately after purchasing this vaio laptop. And also it is under warranty. pl guide me.

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  • Master 8,909 Answers
  • Posted on Jan 23, 2011
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I would load your recovery discs, that will fix it. The warranty does not cover software, only hardware that fails like display, motherboard, hard drive etc.

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Based on the information you have provided it seems that the issue might be due to the Operating System files.

Hence, as a first step, it would be better to reset the BIOS to its default values.

Please follow the steps mentioned in the below link to reset the BIOS:

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