Unit not getting cold and freezer not cold. compressor is hot to the touch as well. I cleaned the condensor coils and still not getting cold

Thats normal.

The condenser coils are located just inside of your exterior cabinet walls on the sides and top.

So the freezer gets cold inside and heat has to be released from the condenser coils. If this is something new, you may have a problem with the defrost timer

it should not be the compressor as the bottom is only not cooling.

Lubricate the condensor fan with a parifin based oil like Union 76 turbine oil or "Zoom Spout" oiler. These fans are notorious for the bearings drying up on them.

Being careful.... touch the compressor copper lines. One should be very warm almost Hot to the touch.
Also with the unit unplugged..... note that there is a coolant drier with a small capillary tube coming out of one end. Tap the side of this by holding a hammer handle (wood) against it and hit it on the side with a screw driver handle.

Check to make sure the evaporator fan in the freezer compartment is also running when the compressor is on. Anytime the compressor is running BOTH fans must be running. If you can not get the condensor fan up to full speed you will note that the chassis around the door seal area will be quite warm almost hot to the touch and the unit will not be cooling properly. Just for troubleshooting.... direct a fan at the condensor coils and see if the freezer compartment gets cold and that the chassis around the door seals is just warm.

Note about compressors in general.... if you unplug a unit.. it must settle / stabilize for 15 - 20 minutes so that the compressor can restart. Any power off periods less than 15 mins will result in the compressor cycling via the thermal overload every 4 minutes or so... and it does not run for more than 40 seconds when the overload kicks off the PTC relay power.

If you never feel the copper line off of the side of the compressor get hot then the unit has lost coolant.

Thanks for choosing FixYa,
Kelly

Hello,
Check the temperature setting
Assure that there is enough room for air flow in the freezer or freezer
Check for air flow restrictions in vents
Test the temperature control
Clean the condensor coils
Check the door seals
Test the door switch
Test defrost heater
Test defrost timer
Test evaporator fan
Check for a clogged drain tube
Check for refrigerant leak
Freezer is too cold

Check the temperature setting
Test the temperature control
Freezer is noisy

Hissing and popping is normal, it is the defrost heater.
Check that the freezer is level
Check the drain pan
Check the condensor fan
Check the evaporator fan
Inspect the compressor mounts
Freezer runs continuously

Defrost the freezer
Clean the condensor coils
Check the door seals
Freezer starts and stops frequently

Clean the condensor coils
Check the outlet voltage
Test the condensor fan
Test the compressor relay
Test the overload protector
Test the compressor motor
Freezer does not defrost automatically

Test the defrost timer
Test the defrost heater
Test the defrost thermostat
Freezer has an unpleasant odor

Remove spoiled food
Clean freezer interior with a solution of h
Clean freezer interior with a solution of hot water and baking soda
Clean the door seals
Remove breaker strips and check for wet insulation
Water on floor outside of freezer

Check the drain pan
If you have an ice-maker, check the water supply hose going into and coming out of the water inlet valve
Water inside the freezer

Check for a clogged drain tube
If you have an ice-maker, check freezer and ice-maker for level.
With all this it helps to solve the problem....

have you tried cleaning the condensor coils?

have you tried cleaning the condensor coils?

Hi and welcome to FixYa, I am Kelly.

Since you did not provide a model number... this will be a generic / not unit specific answer.

Running all of the time can be caused by several things. Two of the most common reasons is either the condensor fan area in the lower back of the unit has a problem. (lint, fan not running) or the evaporator fan in the freezer is not running. (Fan, ice build up on coils stopping fan)

If the unit is not defrosting properly the evaporator coils freeze up and air can not pass through the coil area. This results in the freezer beening cold and the fresh food compartment to slowly warm up.

Open the doors of your unit and touch the facing area where the door gasket seals. I should be warm to the touch but should NOT be very warm to almost hot. If it is very warm / hot to the touch it will confirm my comments above.

UNPLUG the unit
Clean the condensor area in the bottom of the unit. Use a crevice tool and something NOT sharp, NOT metal and NOT pointed to clean the coils. Old paint brush, big cable tie etc. Make sure the condensor fan is running after you plug the unit back in. A note on powering up any refrigerator.... anytime power is remove you must wait 15 - 20 minutes for the coolant system to stabilze or the compressor will not start.

If you note ice build up in the freezer compartment do a manual defrost by unplugging the unit, placing a fan directed at the freezer compartment (less freezer contents) for just over 2 hours. It makes a water mess so be ready to tend to drips and puddles. After 2 hours and clean up.. return the unit to normal service.

After doing the above the unit should operate normally for at least 2 days. If it continues to operate normally great. If after a few days it starts acting up again suspect that the automatic defrosting function is not working properly and have the defrost system checked.

Thanks for choosing FixYa,,
Kelly

Hi,
Check the temperature setting
Assure that there is enough room for air flow in the freezer or freezer
Check for air flow restrictions in vents
Test the temperature control
Clean the condensor coils
Check the door seals
Test the door switch
Test defrost heater
Test defrost timer
Test evaporator fan
Check for a clogged drain tube
Check for refrigerant leak
Freezer is too cold

Check the temperature setting
Test the temperature control
Freezer is noisy

Hissing and popping is normal, it is the defrost heater.
Check that the freezer is level
Check the drain pan
Check the condensor fan
Check the evaporator fan
Inspect the compressor mounts
Freezer runs continuously

Defrost the freezer
Clean the condensor coils
Check the door seals
Freezer starts and stops frequently

Clean the condensor coils
Check the outlet voltage
Test the condensor fan
Test the compressor relay
Test the overload protector
Test the compressor motor
Freezer does not defrost automatically

Test the defrost timer
Test the defrost heater
Test the defrost thermostat
Freezer has an unpleasant odor

Remove spoiled food
Clean freezer interior with a solution of h
Clean freezer interior with a solution of hot water and baking soda
Clean the door seals
Remove breaker strips and check for wet insulation
Water on floor outside of freezer

Check the drain pan
If you have an ice-maker, check the water supply hose going into and coming out of the water inlet valve
Water inside the freezer

Check for a clogged drain tube
If you have an ice-maker, check freezer and ice-maker for level



Hope this will help in solving the problem.....

No, A compressor will get hot for about three reasons.

Low refridgerant.
Lack of airflow, (maybe due to very dirty coils or bad condensor coil fan on modes with a fan)
Or high amp draw. (which would mean you have a bad compressor)

Its more common to be one of the first two, especially low refridgerant.

ED5VHGXMQ10 Whirlpool Fridge
I have the same problem. Too hot to touch between the freezer and refrigerator door. Is
this normal?