I read the previous answer, as I have exactly the same problem. So I decided the camera was dead. Having done this I resetted it via the menu - settings - reset. Then I turned it off and smashed it really hard against a flat surface three or four times. PROBLEM SOLVED! Sooo cool! :)
Unfortunately there is little you can do here.
Something has caused the motor to stall
Either a knock or dirt.
The cost of people looking at these thing and then coming back to tell you the worst is almost as high as simply replacing the camera.
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