FWD/DND SHOWING RED AND INCOMING CALLS RESTRICTED

You have to set the button up first. You can press the FWD button (or press INTERCOM and dial *710) then x (500 or 165 for your voice mail) #, where x is 2 for all calls, 3 for busy, 4 for no answer and 5 for busy/no answer. That will set the FWD for calls. To set DND, dial *7101. Once you set those codes, your FWD/DND will toggle between the 3 steps of OFF/DND/FORWARD.

*7100 cancels the button. These are the codes for All calls. There are 711 and 712 codes for internal and outside calls if you need to split them. Also, the No Answer and busy timer can be adjusted by the *713yy command where yy is the number of seconds. A good number is *71324 which gives you about 4 rings.

This is explained in you phone system Operating Manual (OM) under Call Forward and Do Not Disturb.

Carl

I don't know about a "user guide" but the Operating Manual would work wonders. http://www.public.carl.airpost.net/Pana/TDA/200_TDA_OM_06-121.pdf

The FWD/DND button has 3 steps of keypress, Off, FWD, DND. The idea is you press it until it stops flashing or being lit and you have nothing set. If that doesn't work, try Call FWD/DND cancel, *7100 on the intercom.

Carl

It will flash for 2 reasons. The phone is in Do Not Disturb, The phone is forwarded and the lazy installer didn't change the button indication to solid.

What happens when you press the FWD/DND button on an idle phone? In most systems, it's supposed to toggle between FWD DND and OFF after you press it more than once. If that doesn't work, try pressing FWD STORE 0 STORE. That should turn off FWD/DND and unset it.

However, here's the problem. Your phone may have CF-condition set to send busy and unanswered calls to voice mail. We do that so the individual extension can set his own transfer to VM time. Those commands start with *710x and the VM extension which is 500 by default. For example dialing *7104 500 on the intercom will set CF-NA to the voicemail port on a TDA/TDE system equipped with a Panasonic Voice mail system. When that happens, the FWD/DND light goes either red or blinks red and the forward condition is set.

You can review the operations in the OM for your system under Call Forward and Do Not Disturb.

Carl

The User Guide will give you all the information

The behavior of the FWD light is programmed in system options. By default, it's usually set to be solid on FWD and blink on DND.

Here's a quick cut and paste from the OM for 76xx phones.

Dial *7x0y Where x=1-3 and y=1-6 for the following conditions:

.

Do Not Disturb *7101 / Cancel *7100

Call Forwarding (FWD)

– Both Calls *710
– Outside Calls *711
– Intercom Calls *712


2 (All calls) + phone no. + #/
3 (Busy) + phone no. + #/
4 (No Answer) + phone no. + #/
5 (Busy/No Answer) + phone no. + #/
7 (Follow Me) + your extension no./
8 (Follow Me Cancel) + your extension no.

So, if your voice mail is 500, you would dial *7105500# to set CF B/NA for intercom and outside calls.

Carl

Outgonig calls and the FWD/DND button are not realted. Walk up to the phone and dial 790 on the intercom. That should reset everything.

Now, try that calling out and see what it's doing. If you can dial "9" from the intercom and get an outside line, start dialing a number and see if it fails. Watch the display at all times. If it is still broken, post back.

Carl

You get a chance for that to work next time :-)

Panasonic features are in the system, not the phone. If you have a TA series, from the phone, pick up the handset and press the FWD/DND button and dial 4#. (you may also dial 71 in place of pressing the button).

Cancel is 0# in place of 4#, but you also have CF to voice mail issues, where 1+VM EXT is all calls and 2 is BUSY/NA.

If you have a TD or TDA or TAW system, you get lucky, because the FWD/DND button works in 3 modes. For DND it's 7101 or *7101. The button will light with a solid red light and when you press it, it either flashes or goes off. The system gives you both FWD and DND settings.

Carl

If the FWD/DND light is lit solid, the extension is in DND if it's programmed properly. You can test this by pressing the FWD button and reading the display. It will clear and press it again and it will set and tell you what it did. (if DND and FWD are both set it shows 3 states).

At the phone, press intercom and dial *710x where x=2 for all calls, 3 for busy, 4 for no answer or 5 for busy/no answer plus the extension of the voice mail plus #. Your FWD light should blink and you have now set FWD to voice mail.

Carl

Don't laugh. Push the button and read the display. It will either unset DND or CF :-).

The 7100 command is part of the sequence to cancel those features on most phone systems and 790 or 79# will reset the extension. Of course it may be different if you have a TDA or TAW box (*7100) or a KX-T xxx10 system.

Carl

Feature 69 feature.