Is this a free service for advise? I have a Sears front loader dryer Kenmore Elite Smart Heat Quiet Pak 9 Model # 110 85874400 ser. CSR MR3601084 Type ELE 246028 2004 When I turn on the setting for Normal the timing gives me less time it takes off about 10 to 15 minutes. I now have ti use the Jeans setting to get my clothes dry. What is going on? Thank you V E Boggess ps see next line ( problems with washer) I have a Sears front loader washer Kenmore Elite Smart Wash Quiet Pak 9 Model # 110 45994 400 ser. CSR 2705417 Type 199 2004 This washer has a knocking sound and it seems to get worse year after year. Sears wants high bucks for this problem. Is there any way I can fix it myself?. We take very good care of this washer. I am at my wits end. thank you V E Bogess