From the program you print the document (MS Word, Acrobat Reader or another one?) go to File and select the Print... or Print Properties option (depending on what program you print from). Then, go through the option and look for an option that says something like "Print Odd Pages" or Print Even Pages". As you're describing the situation, it seems that either the program you use, or the printer control panel, is set to print only odd or only even pages. So you'll need to find this setting and switch to Print All Pages or something along those lines. The labels and wording of these settings depend on the program you want to print from, so expect that you'll need some looking around to do before you find this setting.
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