Happend twice to me. What sometimes happens is that the paper roll was not changed at the time the ink was. Therefore the paper roll was allowed to remain in the printer until the very last sheet. On the last sheet there is a sticker that says paper out. (stupid idea) This sticker makes the last sheet of paper too thick to fit through the last paper guide / feed. Because of this, the ink film breaks and that specific error message is displayed until that last piece of 4x6 is pulled from the paper feed. Clear that out, and all is good.. Change the paper every time u change the ink.
This was not the case. I saw no sticker. Looks like plenty of paper left. It still says there is a paper jab or ribbon is broken and it is not
look for lost paper cuts...if you don't remove them before transporting your printer they can get "all up in" the printer parts and cause it jam. To remove them, I took out the paper and ink ribbon and spent a good hour or so removing them with a bamboo skewer and tweezers. Be careful of the wiring! when you think your done pick up the printer rotate it a bit then open it back up, and you'll find a lot more!
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