Food in the refrigerator department is freezing. I checked the refrigerator temperature setting and it is 46 deg f. I checked the freezer temperature setting and it is 5 deg f. I put a NIST traceble temperature probe in the refrigerator compartment and it is reading 32 deg f. Any thoughts ?

Hello Cass, being that you have a top mount, the vent in the freezer is what circulates air down to the Fresh Food section, making it cool. Here are a few simple troubleshooting tips that may help you resolve this issue:

First check clearances around your refrigerator. There must be adequate space around a refrigerator with a static condenser so that air can circulate properly. Proper clearances include 1" at the back and 3" on top of the refrigerator.


Examine your doors. If the doors have been opened too often or for too long, this may have allowed warm air to enter the refrigerator. Make sure to shut the door completely and be sure not to keep the door open for too long. Even leaving a door slightly open can allow too much warm air intake. Make sure refrigerator is level and keep food and containers from blocking the door closing.


Check the door seal. You do this by placing a dollar bill between the body of the refrigerator or freezer and close the door. The dollar bill should stay in place and pull out with a small amount of resistance. If the dollar bill falls out when placed between the gasket and cabinet, double check to see if the door is being blocked by anything that may be stopping it from closing. If nothing is stopping the door from closing then replace the gasket.


Check to see if the condenser is dirty. A dirty condenser cannot release heat efficiently into the surrounding air. Cleaning the condenser may be necessary, more if you have animals in the house. If you have condenser coils, they should be wiped occasionally with a damp cloth to remove accumulated dust. The condenser coils should be wiped occasionally with a damp cloth to remove accumulated dust.
Check for any obstructions to the vent to ensure proper air flow. If the vent is blocked, the air in the refrigerator will not get cool.


I recommend to double check the freezer control. If the freezer control is set too warm, set freezer control to a colder setting and allow 24 hours for temperature to stabilize.


If these assessment measures prove to be ineffective, I would strongly suggest contacting an authorized service technician who would be better able to assist you in the diagnosis and repair of your unit. You can often locate an experienced technician in your area by going to the manufacturer website.

Hi,

Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong. If you are hearing a clicking or buzzing thencheck out the last two tips.

If your refrigerator is running but warm, then...

Check out these tips that I wrote about that... it is a great place to starttrouble shooting your unit...and something that you can do rather then callinga repair person to do a simple thing for you...

Refrigerator Condenser Coil Cleaning Refrigerator Repair

Refrigerator Troubleshooting Refrigerator Compressor

Refrigerator Compressor Start Capacitor and Start Relay
Refrigerator or Freezer not Cooling or Getting Cold

heatman101

Hi,There can be many reasons why your refrigerator is freezingyour food. To see what could be happening and to figure out how to possibly fixyour problem. Take a look at this tip which contains many of the causes andsolutions to fix the problems.

Refrigeratoris Too Cold and Freezing Food
heatman101

Hi,

Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong. If you are hearing a clicking or buzzing thencheck out the last two tips.

If your refrigerator is running but warm, then...

Check out these tips that I wrote about that... it is a great place to starttrouble shooting your unit...and something that you can do rather then callinga repair person to do a simple thing for you...

Refrigerator Condenser Coil Cleaning Refrigerator Repair

Refrigerator Troubleshooting Refrigerator Compressor

Refrigerator Compressor Start Capacitor and Start Relay
Refrigerator or Freezer not Cooling or Getting Cold

heatman101

Have you checked the cooling coils to make sure they are clean and air can flow through them? Are the coils in the freezer frozen up? full of ice?? Must have air from from freezer to cool refrigerator.

Hi, There can be many reasons why your refrigerator is freezingyour food. To see what could be happening and to figure out how to possibly fixyour problem. Take a look at this tip which contains many of the causes andsolutions to fix the problems.

Refrigeratoris Too Cold and Freezing Food
heatman101

This product comes equipped with an Adaptive Defrost Control (ADC). To activate manual defrost, press and hold the Freezer temperature UP (WARMER) key while pressing the Fresh Food temperature DOWN (COLDER) key 5 times within 6 seconds. A "d" in the freezer temperature window and "F" in the refrigerator temperature window will display when the heater is activated. To deactivate manual defrost, press and hold Freezer temperature UP (WARMER) key while pressing the Fresh Food temperature DOWN (COLDER) key 5 times within 6 seconds. "d" and "F" will be displayed until the defrost cycle is complete. (approx. 8 minutes)

Hi,

Many times a freezer and/or refrigeratordo not work right because of a dirty condenser coil...there are also many otherthings that can go wrong. If you are hearing a clicking or buzzing then check out thelast two tips.

If your refrigerator is running but warm, then...

Check out these tips that I wrote about that... it is a great place to starttrouble shooting your unit...and something that you can do rather then callinga repair person to do a simple thing for you...

Refrigerator Condenser Coil Cleaning Refrigerator Repair

Refrigerator Troubleshooting Refrigerator Compressor

Refrigerator Compressor Start Capacitor and Start Relay
Refrigerator or Freezer not Cooling or Getting Cold

heatman101

Hi,

As the weather is getting warmer for many people their freezer and/or refrigerator do not work right because of a dirty condenser coil...there are also many other things that can go wrong. If you are hearing a clicking or buzzing then check out the last two tips.

If your refrigerator is running but warm, then…

Check out this tip that I wrote about that... it is a great place to start trouble shooting your unit...and something that you can do rather then calling a repair person to do a simple thing for you...

Refrigerator Condenser Coil Cleaning Refrigerator Repair

Refrigerator Troubleshooting Refrigerator Compressor

Refrigerator Compressor Start Capacitor and Start Relay


heatman101

You could call for service. It is commonly possible that there was a loss of gas, or the thermostat is defective, or the compressor is weak. The refridgeration service man should be able to check for all of this.

Jerry G.