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Did you make sure the cartridges clicks in place? There are while plastic locks on each cartridge and hopefully they are not broken. Not expensive to purchase but major teardown to replace.
The cartridge is not being seen by the machine....clean the metal contacts on the cartridge and within where the cartridge seat with electrical cleaning solution or isopropyl alcohol...if this is not the problem then look at the front door and make sure is properly aligned if not it can cause this error.
defective cartridge or problem whit laser/scaner assy
- replace cartridge ( to solve this just turn back your old cartridge and try to print something to be sure before you buy new one)
- visit HP servise for laser/scanner assy
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