I have an error message on my all in one office jet print. model j4680. the error message is cartridge problem - tri-color. I changed both the color and b/w cartiridge but it hasn't help

If it copies ok, then the issue is either the way it is cabled to computer or the print driver software settings on pc.... How is it connected via USB? Check port and correct driver is in windows/control panel/printers. Reinstall.

then it has to do with the color cartridge, get another one replace it

Try using the HP Print Diagnostic Utility in Windows - HP Customer Care (United States - English).

If you need more help come back.

Post / thumbs / testimonial are welcome!

Have you tried this?
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01818839&cc=us&lc=en&dlc=en&product=3692888&tmp_track_link=ot_search

Your black cartridge is most definitely clogged. You can easily check that by removing the cartridge and press the print head on some tissue. If there is no mark, the print head on your black cartridge is clogged. Now, HP has some kind of software head cleaning. It doesn't always work, but you can try. Here is a link to HP site, referring to your problem: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01361894&cc=bg&lc=en&dlc=en&product=3692888
Read carefully and follow the instructions.
If that doesn't solve your problem, you should buy a new black cartridge.
Also, bear in mind that with ink-jet printers, you need to print something at least once in 10-15 days, otherwise the print head will again get clogged and you will be facing the same issue over and over again. If you do not print on a regular basis, make some kind of test page, that contains black, yellow, magenta and cyan. Print that page once in 2 weeks and your printer will always work fine.

There may be debris that is blocking the communication between the cartridge and the printer. Remove the cartridge and unplug the printer from the power supply. Take a little bit of rubbing alcohol on a cotton swab and wipe off the contacts on the cartridge as well as the contacts inside of the printer. Allow both to dry for a few minutes before plugging the printer back in and re-installing the cartridge. This should clear up any miscommunication between the two.

http://swapink.com/Merchant5/merchant.mvc?Screen=cp_faq&Store_Code=SI

Is this cartridge an HP factory new cartridge?

Most companies build logic into the printer to prevent refilled cartridges or third party cartridges from being used.

They do this because they have protect both the print quality and the printer from damage by poor quality ink.

Don

Try this...

Try cleaning the cartridges after turing the printer off then try again.

Try this...http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01443507&cc=us&lc=en&dlc=en&product=3692888The message you're getting is a little different, but cleaning the cartridges and the contacts inside the printer might help and might explain why it worked when you pulled them out and put them back in once before.