I'm trying to install my new Epson Perfection V500 Photo Scanner. I followed the instructions. The software installed . When I turned on the switch a loud grinding noise occurred and t I get an orange/red light blinking. I uninstalled all the software and re-installed the software again. Again, the same thing happened when I turned on the switch. I am using Windows 7 64-bit OS. Can you please advise.
Thanks, Sandy Landers
Re: I'm trying to install my new Epson Perfection V500...
Its the lock mechanism under the lid , lift the top to the scan bed and look at the lower right hand side of the inside of the lid there is a grey swithch , move it to unlock! Voila , fixed.
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Here are some troubleshooting steps you can try for your Epson V500 Photo scanner:
Check the connections: Ensure that your scanner is properly connected to your computer and turned on. Check the cables and ports for any damage or loose connections.
Restart your computer: Sometimes, restarting your computer can fix communication issues between your scanner and computer.
Reinstall the scanner software: Try uninstalling and reinstalling the scanner software on your computer. You can download the latest software from the Epson website.
Check for updates: Make sure that your scanner software and computer operating system are up to date.
Try a different USB port: Plug the scanner into a different USB port on your computer and see if it makes a difference.
Reset the scanner: Turn off the scanner and unplug it from the power source. Wait a few minutes and then plug it back in and turn it on.
If these steps don't resolve the issue, it's possible that there may be a hardware problem with the scanner that needs to be repaired.
Check that it is installing to the correct file. Normally C Drive "Program files" I would suggest you go to the control panel and locate and completely uninstall the Epson scanner program first. This will give you a clean install. Check that during the installation, the disc may ask where you want the program to be installed. If it has a suggestion, let it instal itself, where it thinks is best.
I googled Epson support and found the answer. Here it is:
Macintosh Leopard Support
Contact Support Welcome to Macintosh OS X 10.5 Leopard support for Epson products. Here you can find out how to get drivers and other Epson software for your Epson product that work with Macintosh OS X 10.5. Check your Epson product CD to see if it already contains Macintosh OS X 10.5 drivers. If the CD indicates support for Macintosh OS X 10.5, follow the instructions that came with your Epson product to install your drivers and other software. If your CD does not list OS X 10.5 Leopard, follow the Step-by-Step Instructions below. View our Macintosh OS X 10.5 Leopard FAQs.
Epson Perfection V500 installed. My computer recognizes it and diagnostic note says all okay. B ut when I turn on the power of the scanner, the grren light comes on in the front for about 15-20 seconds and then the scanner makes a loud grating noise and the green light turns orange and keeps flashing. No scan is attempted. TGhe noise sounds like something that should be moving can get started -- but nothing moves when you look at it. Should I take it back where I bought it?
Possible driver issue. You have to reload the twain driver.
To uninstall the twain driver, please follow the ff instructions:
- Trash epson scan and epson scanner monitor from the harddrive
- Go to the library, then application support. Trash epson scanner module.
- Go to the library again, then image capture. Trash twain data sources.
- Go to the hd. Click on users. Click on the name of your computer. Click on library, then preferences, then epson. Trash epson scan.
Empty the trash and restart your mac.
When your mac is fully back on. Go to http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=88368&prodoid=63070478&BV_UseBVCookie=yes&infoType=Downloads&platform=Macintosh&x=23&y=13 and you are now ready to install the Scanner Driver and EPSON Scan Utility v3.27.
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