I've been very happy with my Pronto 2 in 1 until recently, when it doesn't seem to "****" very well. I've cleaned the filters, etc, and the motor sounds fine. Any suggestions?
Re: I've been very happy with my Pronto 2 in 1 until...
Did you check the smaller filter inside the main filter? The main filter comes apart to reveal a smaller filter inside the main filter. This needs cleaning also. If you have found and cleaned that one also. Check the Hose at the bottom for restriction. Thats about it.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I'm sorry to hear you're having difficulties with your DC17. If it doesn't seem to be picking up as well as usual, you may have a blockage somewhere in the machine. To check for this, please follow the steps shown in our online support guide:
Although I note you've already cleaned the filter, please see the video below to check you've done it correctly. In normal use, the filter should be washed at least once every 3-6 months in cold water. Don't use detergent, and allow at least 24 hours for it to dry completely before replacing it.
This should resolve your issue, but if you need any further assistance, please call us free on 1-866-693-9766, or email [email protected] so we can help.
I'm sorry to hear you're having difficulties with your DC23 Animal. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system, and you may need to give the filter a wash.
The correct way to wash the filter is shown in the video below. Under normal use, this should be done at least once every 3 months. Use cold water without any detergents, and ensure the filter is totally dry before replacing it - this may take up to 24 hours. http://www.dyson.co.uk/support/help.asp?article=1935&product=DC23-ANIMAL
By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.
Sorry to hear you're having difficulties with your DC24. If fine dust particles seem to be escaping from the cleaner during use, you might want to take a look at the video below to check that you've replaced both filters correctly after washing them. If you're sure that both filters are undamaged and correctly fitted, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you to make sure everything is correct with your cleaner. You can call us free on 08002980298 - our Helpline is open from 7am until 10pm, 7 days a week. We'll look forward to hearing from you.
Sorry to hear you're having difficulties with your DC24. If it doesn't seem to be picking up as well as usual, and you've already washed the filters, it's likely that there's a blockage somewhere in the cleaner. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide: http://www.dyson.com/support/help.asp?article=1120&product=DC24-ALLFLOORS
You might also want to take a look at the video below to confirm you're washing the filters correctly. Under normal use, it's important to wash both filters at least once every month. Use cold water without any detergents, and ensure the filters are totally dry before replacing them - this may take up to 24 hours.
Hopefully, by clearing any obstructions and washing the filters, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.
When the cleaner is standing in the upright position, it's engineered to divert suction automatically from the cleaner head to the hose. The correct way to use the hose, wand and dusting tools is shown in the user guide:
If there doesn't seem to be any suction coming through the hose when the cleaner is standing upright, you may need to check the machine for blockages. The easiest way to do this is to follow the steps shown in our online support guide:
It's also a good idea to give the filter a wash, as demonstrated in the video below. Under normal use, this should be done at least once every 3-6 months. Use cold water without any detergents, and always make sure the filter is totally dry before replacing it - this may take up to 24 hours.
By clearing any obstructions and washing the filter, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). One of our experts will be happy to run through some troubleshooting over the phone with you recommend the best course of action.
Sorry to hear you're having difficulties with your DC25. If the Ball doesn't seem to rotate correctly, it might help to check that the post-motor filter is locked securely in place, and that the filter cover is correctly fitted.
The video below shows how to remove, wash and replace both filters - note the way in which the post-motor filter is replaced within the Ball. It should be pushed into place firmly until an audible 'click' is heard.
You should find this resolves your issue. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).
Sorry to hear you're having difficulties with your DC14 Animal. If it doesn't seem to be picking up as well as usual, it's possible that there's a blockage in the system. The easiest way to check for and remove any blockages is to follow the steps shown in our online support guide: http://www.dyson.com/support/help.asp?article=626&product=DC14-ANIMAL_US
Although I note that you've already washed the filters, you may find it useful to watch the video linked below to make sure you're washing them correctly. Under normal use, this should be done at least every 3-6 months. Use cold water without any detergents, and ensure the filter is totally dry before replacing it - this may take up to 24 hours.
Hopefully, by clearing any obstructions and washing the filter, you should be able to resolve your issue. However, if you've followed these steps and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in contact with you as soon as possible.
There is a filter inside the main filter. Once that filter gets clogged it will loose suction. Pull the filter and clean it, you can wash it by hand. Turn the unit roller side up and check for a small screw cover that you can use a dime to loosen. This cover is used to remove the roller unit. Once out check and clean then check the gear assy. for miss-alignment.
First I would ask you to check the filter. There are two filters, one inside the other. Pull the filter out of the hand unit, stick your fingers down inside the filter and hold the outer filter and pull them apart. Be sure to clean the inner filter as well to re-claim some lost suction power. Please check the hose from the floor unit to the hand unit make sure it is clear and fits well. There has been some problems with this models battery's and you may be able to claim some repair due to a recall. I can not find a dealer in your area. But you can check the Electrolux support site.
×