My harmony 550 will not connect to my computer. It states Plug the USB cable into the remote control, or press any button on the remote control to wake it up.

you may have a "stuck button" this usually triggers safe mode.


check for stuck buttons if you dont have any
do the following

1.Remove the batteries
2.Press and Hold the #2 Button
3. Plug into the USB port of a computer dont release #2
4. That should unlock safe mode

If you need further help, I’m available over the phone at https://www.6ya.com/expert/sebastian_77d678f854ac506c

You should just be able to press the "Devices" button and select the device of your choice.
You may have to reprogram the remote.
To do this, plug your remote into your computer with the USB cable, go to www.logitech.com/myharmony , sign into your account, identify your remote, delete existing device(s) input, and reprogram from scratch (if you remember, this doesn't take long).
But before you do, check the user manual located at http://images.harmonyremote.com/EasyZapper/Downloads/UserManual/550/enu/550_UserManual.pdf
and see if there's a handier way to bring things around to the way you want.

Hope this helps.

1. Remove the batteries. 2. Press and hold the 2 button on the remote while connecting it to your computer. 3. The Harmony Remote LCD screen should display "Upgrade Success" 4. Unplug and test. If that doesn't work check your remote for stuck buttons then proceed to re-install the firmware on your Harmony Remote.

1.Remove the batteries from your remote 2. Massage each button with your thumb. Press down firmly to ensure that no buttons are stuck down NOTE: Stuck buttons may not be easily visible. It is important to massage every button regardless of its appearance. 3. Re-insert the batteries into your remote. 4. Launch the Logitech Harmony Remote software and login to your account:

1. Click on the "Downloads" button
2. Click on the "Firmware" button. Follow the onscreen instructions to upgrade the firmware on your Harmony
3. Once completed, you will be prompted to update your remote. Please do so. If you were not prompted to update your remote, you will need to. Click on the "Update Remote" button and follow the onscreen steps
4. Un-plug the remote from your computer and test

Hey, try doing the following:
1. Remove the battery, press and hold the 'OFF' button, and re-insert the battery. The screen will display 'Safe Mode!', or the 'Activities' button will be lit.
2. Connect your remote to the computer.
3. Launch the Harmony Remote Software, and log in.
4. Click "Downloads" at the top and click "Firmware".
5. The remote will go through the firmware update.
6. Select "Yes", and click NEXT to update the remote.

That fixed my 550 a couple of times. Seems that a firmware update will cure most ailments.

Hope it helps.

First I would remove the battery for 10 min then replace. If that did not help, I would hook the harmony back up to your computer and update the remote. If that does not fix the problem then I would down load the firmware and then update your remote. Even if your current firmware is up to I would still download and update the firmware.
Hope this helps.

Try this:

1. Remove the batteries from your remote
2. Press and hold down the 2 button while connecting the remote to your computer
3. The Harmony Remote LCD screen should display Upgrade Success

That should do it. If it doesn't work try pressing all the keys and make sure none are stuck in the down position and then retry the above steps.

You can try this solution to your Harmony 550 Safe mode problem:

Harmony 550 Safe Mode Fix Safe Mode is a diagnostic tool in the Remote used for troubleshooting purposes. If the words "Safe Mode" or "Safe Mode Requested" appear on the remote, complete the following steps:

1. Ensure the Remote is in "Safe Mode Requested" by taking out the batteries, and disconnecting the remote from the USB cable.
2. Hold down the Off button and plug the remote into the USB.
3. Continue holding down the Off button for another 10 seconds. The remote should then display the words "Safe Mode Requested".
4. With the unit in "Safe Mode Requested", re-install the firmware by clicking Support on your home page.
5. Click Firmware in the Downloads section and follow the online instructions to upgrade the firmware.
6. Once the firmware upgrade is complete, click Update My Remote.
7. Insert new batteries into the remote.

Hope that helps.

Hey!

I got my Harmony Remote stuck in safe mode and found the following link that got it working properly!!!

http://logitech-en-amr.custhelp.com/cgi-bin/logitech_en_amr.cfg/php/enduser/std_adp.php?p_faqid=11941

I hope this helps!!!

-Kennedy

It is not possible to put this remote into learning mode until after you hook it up to the computer.

The ease of this remote is to be able to hook it to the computer to program it. Its simple and easy, all you need is your device model numbers and its good to go.

take out the batteries.when you are finished hold the #2 button while you put your batteries in and when you are finished it will say upgrade complete and then press any button.