Hi there !
Yes, you can self diagnose your laptop if your laptop is not charging and most common problem is the charge adaptor is broken which means power light is not on when you connect your power cable to power supply. For laptop, battery problem, usually the power light is blinking orange light, giving you a warning on hardware failed which is the battery is damaged. But if your laptop is new, I believe the charger is the problem or not compatible with the laptop unit.
I suggest also to borrow from a friend, if you can, a charge adapter to check if charging and if so, that is the problem.
Good Luck and I hope it helps you. Thank you for using FixYa !
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