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I would get in touch with sony ericsson you can find there number on google or if it is new it should have it on the box they are open 24 7 i think hope it helps :)
normally there are two possible causes for the problem,
1) the connectors of the rotary switch are dirty or not making proper contact.
2) the cable from the rotary switch is damaged.
In both the cases you have to get the swith changed.
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