My sons new didj will not get off the download failed mode. I connect it to the computer with the usb cable and the computer says I am not plugging it in. I cant download anything, he cant play any games...very frustrated :)

Follow these steps To reset the Didj to factory settings and solve your problem:

1) Launch LeapFrog Connect

2) On your computer keyboard, press "Ctrl + Shift + R"

(on a Mac "Command + Shift + R").

This should bring up a window that says "Connect the device you would like to reset"

3) Connect the Didj and turn it on

4) Follow the on screen messaging to reset the Didj

5) Eject the Didj when the reset is complete

6) Recreate the profile on the Didj and then turn it off

7) Close and then open LeapFrog Connect

8) Connect the Didj and turn it on

9) You may be prompted the Didj needs an update. Accept this update

10) Get your parents to sign into the parent account and link a footprint to the current profile.

can't connect to computer downloads hardware etc.but when you click on it in my computers it gives message to insert disc (it shows as "removable E and D")
Message on didj console is "USB connected " Pleaase Help what should i do.

thanks and best regards,
raymond solas

well you are not alone
i think that all the parents thats bought this cute game
got suckered
because i have the same problem too
its a problem with these games
and i will never buy another product that have to be tuned
at all
there are problems with these games
i do not urge any parent to purchase a diji (STAY AWAY )

I bought my 2 for my grandsons for Christmas and both had the same problem. I Googled LeapFrog Connect and downloaded it. After you download it, plug the unit up to your PC with the USB cable that came with it. When you start LF Connect, it will tell you that there is an update for your Didj. Follow the prompts and you should not have any problems.


Charlie

I had the same problem. What you need to do is open the Leapfrog connect and then plug your DIDJ into the computer. You also need to plug it in with the AC adapter as this takes time and the first time I tried the batteries died. So plug it in or put new batteries in it. Now just leave it sit plugged into your computer with the Leapfrog connect program open. It took mine almost 2 hours just sitting on the white Warning screen then if finally connected and updated the software and is now working fine. Hope this helps.

I just got the Sonic game to play again. Unfortunately, I had to reset the Didj--i.e., erase all the contents, including "Jet Pack Heroes" and my son's profile. Basically, I had to reset it to factory settings.

So all the stuff we worked on is lost, but at least he can play Sonic.

I got the instructions here:
http://community.leapfrog.com/blog-entry/Bad-Christmas-Presents/Didj-Needs-Tune/580000606

And here are the instructions:

"Launch LeapFrog Connect

1. Press the "Ctrl + Shift + R" keys on the keyboard
2. A window will open that will say "connect the device you would like to reset"
3. Connect the Didj and turn it on
4. This will reset the Didj to the factory settings"

It didn't work exactly like this, but that's the command you want to use to reset it when connected to the computer via USB. You'll know when it's resetting--it takes a good 5-10 minutes and very clearly tells you that you're resetting.

Hope this helps!

Using the wrong cable can certainly damage a camera.

You don't say what "inoperable" means. I have sold and serviced many digital camera over the years. Dropping a camera will often result in damage to the lens assembly causing blurry/distorted pictures or the lens will not extend or close.

If the camera is completely dead or fails to boot then you probably used the wrong cable or connected it incorrectly and fried the internal electronics. This particular Gateway/Samsung camera can be fried if you connect or disconnect the USB cable while the camera is power on.

Sounds like you owe your friend a new camera.

QUICK Summary:
- Download and install "Leapfrog Connect" manually.
- Wipe/reset your DIDJ (maybe...)
- Install the free game.

LONG Summary:
Like most people here on the forums and question boards, the didj hung or failed to download the update: "Download failed. Please try again."
I found that the .EXE from the CD, created a folder in the C drive "C:\Program Files\LeapFrog\log", where the file name was "Sniffer_*date*_*time*.log" Example: Sniffer_090102_1916.log
In this log file, there were two references to the remote files it had to download (in the display window, it says 101 Mb. So the two files below add up to about that much):
http://download.leapfrog.com/leapfrogconnect/PC/didj/DidjPlugin.exe (78Mbs)
http://download.leapfrog.com/leapfrogconnect/PC/UPCInstaller.exe (25 Mbs)
The DidjPlugin.exe is the "Leapfrog Connect" installer, while "UPCInstaller.exe" is the free Jetpack Heroes game.

I cancelled the hung or timed out program launched from the CD, rebooted the PC, and then proceeded to download these two files manually.
After downloading these two files, I double-clicked each one. There was no dialog box or confirmation or license agreement page, destination folder, etc, etc, etc. This was a 'silent' installation, with
no prompts (save for the Windows security prompt: "Are you sure you want to run ...exe?"
I then proceeded to wipe the handheld (because it was stuck on "Downloading Update, please wait...).

Launch Leapfrog Connect:
1) Press the "Ctrl + Shift + R" keys in sequence and hold them down.
2) This should open a window that says "Connect the device you would like to reset".
3) Connect the Didj.
4) Eject the Didj when done.
5) Recreate your player profiles on the Didj and connect again.

I could be wrong, but wiping the didj did not erase the free game. I don't remember, but there was a point to sync the didj and then the game was there... Anyways...
After restarting the didj and creating a new profile, connecting to Leapfrog Connect, the didj should be good to go.

I do have a couple questions:
Why only have a small 5Mb self-extracting installer on the CD? Why not include the larger (75-78Mb) "Leapfrog Connect" on the CD?
Why not have the free game ALREADY installed on the didj? That way, when it comes out of the box brand new, you get to start playing right away...

Thomas

My (kids) PC specs: AMD Duron 1.2 Ghz, 768Mb RAM*
Windows XP, Service Pack 3

looking for a driver that would operate on the new vista program

it could be a manufactors problem with one of them make sure you try it on your son's computer also and if problem persists take the camera back to store
good luck