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First one is simple, While the printer is powered on, Disconnect the power cord from the back of printer and wait for 30 seconds and reconnect. You should find the ink level shown when you print.
Second step is is Uninstall the software from software disk re-install again.
Apart from these 2, there is no alternate way to check ink level on Deskjet printers
if you have updated drivers from HP, Uninstall them, and install the drivers from the original CD that came with the printer. the updated drivers from HP don't work well with Windows 7.
Make sure that you have the installation disk that pertains to VIsta and if not, obtain the proper software from the support site for your printer model.
Also, the link below is for DiskCheck, a free utility that will let you examine the entire installation disk; my experience with HP supplied CDs & DVDs really stinks.
In one instance, it took one original set of 8 and two additional new sets to gain one set of 8 readable disks.
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