Do you receive any error codes specifically from itunes or does it seem like its the computer? Also when you download itunes do you download directly from the site & when it pops up with run or save, which one do you choose? If run you need to be selecting save to save the file, other than downloading from the site and ensuring you select save, and turn off firewalls etc i cant see what can interrupt it really?
Try opening another user account on your computer with administrative access and ensure again all security software turned off then go to itunes.com/download and try again
Hope this helps
Yes I do receive error codes though nothing says its specifically from itunes, I would suspect its the computer.
And yes I do download directly from itunes and when it pops up to save or run I choose run! although since you said click save instead I have done so, and it has been saved in my documents, then I disable everything firewalls etc and download itunes but the same thing happens it stops near the end with the following error warning, as follows:-
AN ERROR OCCURED DURING THE INSTALLATION OF ASSEMBLY "microsoft .VC80 . CRT,version = "8.0.50727.4053" , type = "win32" , PUBLIC KEY TOKEN = "1FC8B3B9a1e18e3b", process or Architecture= "x86". Please refer to help and support for more information. HRESULT:0x80070020.
As regards opening another user account with administrative access I am not quite sure how you that?
Regards.
Hi sorry for the late reply,
To set up a new user
1 - Control panel > User accounts
2 - Click on Manage another account > Click Create a new account > give the account Administrator access
Just call the new account what ever you like and leave it un passworded. Then when you have done that make sure you are logged out of the old account and log into the new one.
Then go to itunes.com/download and download the latest itunes and when the pop up appears saying run or save select save, then once download complete install itunes. If this doesnt work then it may be an issue with your comp software
Hope this helps
Hi, I have done what you said but being a novice Im not sure how you log out of the old and into the new one ??
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Hi,
What type of computer operating system have you got? Mac or windows? also what version is the software? So if a mac, 10.5.4 etc, if windows, xp, vista?
Also do you have any firewalls or antivirus's active on your computer? These can sometimes interfere with iTunes download
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Hello There, I have windows vista, I also have firewalls and antivirus
on my computer, but I disable these prior to downloading itunes.
It seems to go through the whole process of downloading then at the
end a page appears saying an error has accured along with a lot of
computer jargon?.
Regards.
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