I recently made a long distance move and the charging wire for my Electrolux Pronto 2 in 1 didn't make it to my new home. How do I get a new one? Thank you. Your promptness of reply will be greatly appreciated as I miss this very handy gadget. Thank you, Marie

be certain the charger plug is a 15v charger

If the hand held is working correctly (By itself) try pulling up a little bit on the 4 metal connection tabs on the wand. The connection tabs were not making a proper connection on my unit.

The hose is not sold online at aftermarket parts suppliers but im sure you can contact them for assistance.....

Electrolux Home Products - North America
Address PO Box 3900 Peoria, IL 61612
Telephone 1.800.896.9756

Monday - Friday 8:00 AM - 7:30 PM CST
Saturday - Sunday 10:00 AM - 6:30 PM CST

You can get new battery from amazon. Take a look here Replacement Battery Pack for Electrolux Ergorapido 2 in 1 Stick and... , that was cheapest (with good reviews). I hope this was helpful. cheers

This is a good URL for your part
http://www.ereplacementparts.com/electrolux-parts-c-109672.html?osCsid=ip7otskdiu58aaud0fgvvv1f57

The battery replacement for the PRONTO is not a consumer level maintenance procedure.
However, I just replaced the 4 original EMX1600sS batteries by anotther model with the same specs and my PRONTO is working fine now. The battery model is
Tenergy 2/3A Size Rechargeable Battery 1.2V 1600mAh NiMH W/ Tabs
Those are a little smaller than the originals but with the same capacity of 1600mAh and can be easily found in the web.
There are other similar models available that could be used but have in mind the limitations for the dimensions and capacity in mAh.
The dimensions of the original cylindrical batteries are aprox. 33 mm (1 1/4") X 22mm (7/8").
Anything under those specs should work.
Good luck.

The batteries inside the small hand held are NOT consumer replaceable. They are all soldered in place. If you are a handy with a soldering iron, you can replace the batteries yourself. I did and my Pronto 2-1 runs like new. I had it for about a year then it gradually lost its holding charge. I would only get about 2 minutes before it stopped.
Battery Replacement. First you will need new batteries. The batteries for the Pronto 2-1 are called NiMh 4/5 Sub C 2000mAh w/ TABS and can be purchased at Batteryjunction.com. You will need 8 of them. I paid a total of about $30 shipped. Next. Remove the 4 small screws holding the unit together. Once you have it apart you can get an idea of what is ahead. It took me about 45 minutes to cut out the old batteries and replace with new ones. Here are some helpful tricks. Use a knife to cut off the tab jacket about ¼ inch from the ends on all of the new batteries. Use a pair of needle nose pliers and tear off the battery tabs right off the OLD battery bodies. Replace the batteries ONE AT A TIME except for the group of 4 in the handle. The goal here is to solder the new battery tabs to the OLD battery tabs. This is much easier soldering tabs together than stripping and soldering the wires. REPLACE the batteries exactly how you see them. Add electrical tape where appropriate. Be careful when packaging the batteries back in place. I mentioned replace the batteries one at a time because this will allow you to verify your soldering. Press the on button and you should get the blower going. If not, you have a bad solder joint. Anyway, good luck. Jeff

had the same problem with 3 of my vacuums, tried using my rc charger and it fixed the problem.

There is no replacement for the dust container in these units. You would have to get an entire handvac which costs more then a full unit.