This error code indicates a water supply problem. Are both the hot and cold water faucets turned on? Turn on the water. Check the household faucets to see if the hot and cold water faucets are turned on. Completely open both faucets for proper fill. NOTE: Both hot and cold water must be connected to the washer and turned on; the washer will not properly operate with only one incoming source of water.
Are the water inlet hoses kinked? Straighten the water inlet hoses. Are the water inlet valve screens on the washer clogged? Turn off the water and remove inlet hoses from the inlet valves in the back of the washer. Inside the inlet valves are screens. Remove any accumulated film or particles from the screens. Reinstall hoses, turn on water, and check for leaks. See the Installation Instructions for details; find them by entering your model number in the search tool below.
Is the water pressure less than 10 psi? If the water pressure is too low, the washer may not properly operate. To find out your exact pounds-per-square-inch (psi) value, contact your local water utility company. Are you using HE High Efficiency detergent? Use only HE High Efficiency detergent. Using non-HE detergent, or more than the manufacturer's recommended amount of detergent, can cause excessive suds. The excess suds can prevent the washer from detecting the incoming water. Concentrated detergents labeled 2x and higher will require a small amount of detergent based on load size. Always follow the manufacturer's recommendations.
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