If the light circle around the knob stayed on, then you have the same problem I just had. I purchased a OEM replacement switch via ebay for $38. Very simple replacement, but take your time so you understand how it works. It took an hour to install and works fine now. Here is the link to the parts list:
shared.whirlpoolcorp.com/assets/pdfs/literature/Repair Part List - CCE3401B.pdf
If you can, take pictures with your phone of how everything is assembled before you take it apart. It will save you hours of aggravation.
I must say, Jenn-Aire (Whirlpool Corp) was less than helpful. I asked for some advice prior to purchasing the replacement part and all they would tell me is they were willing to schedule an authorized repair shop to come over. The closest was a 2.5 hour drive each way, and the travel time cost was $85/hour. Plus the part at list price ($90 something) and installation was going to cost $600. Give me a break.
Did you find the solution for this problem? If yes, can you share it with me?
This is usually the infinite switch has failed. They are easy to check and inexpensive. Here is a video that will walk you thru testing an infinite switch. It may be a different model but the testing will be the same. You can also enter your model # for diagrams and illustrations for your specific model. Not all models are available. All parts come with installation instructions.
Cidalia C: Hi, my name is Cidalia C. How may I help you? You: Hello! You: I have a question regarding my "Downdraft Radiant Cooktop" Cidalia C: Thank you for contacting Jenn-Air today with your inquiry. What is your question please? You: None of my burners can simmer-- no matter what the setting, they will boil water! You: Is there an adjustment that can be made to attenuate the heat? Cidalia C: What is the model number of your cook top please You: JED8430ADB Cidalia C:
Thank you. In looking at your burner configuration, the smallest
wattage on your unit is 1200. And, unfortunately, there is no way to
get a small wattage for your burners. We apologize for the
inconvenience. You: Yes, but the dials are supposed to prevent the full 1200 watts from reaching the burner unless it's on maximum heat, correct? Cidalia C: Yes, but the burners do not get low enough to be considered simmer burners. Cidalia C: Did you have any other questions or concerns today? You: I suppose not. Cidalia C: Thank you for contacting Jenn-Air. Have a good day!732 views
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