Yes.. do the following: If I could be of further assistance, let me know. If this helps or solves the issue, please rate it and give a testimonial for my response. Happy Holidays! Thanks, Joe
Go to the control panel and un-install the program that the cd installed. then:
Shutdown your PC. Unplug the power from the router and the cable modem.
Wait 30 sec. then plug in the power to the cable modem, wait 30 sec. then plug the power to the router. Wait till you have "Internet" light then restart your PC. The PC should pick up an IP address and you should be able to get on-line. This is if you have a cable service provider. If you have DSL, the router needs to be configured with PPOe.
then restart both computers.
I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309
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