Hello! My name is Becki, and I am with Dish Network Customer Service. The issue that you are referring to could be caused my many things. It could be bad grounding of the system, in which case a technician would be needed, it could be your software is out of date, you need to have L5.44 software (Which you can look this up in your system info screen--menu button twice on the remote) or it could be a power issue. For a power issue, if your receiver is plugged into a surge protector, try to plug it directly into an outlet on the wall. If none of these fix the issue, and your issue isn't already fixed, Blog back, and we can definitely help further!!!! Any additional comments/questions? Blog back,or you can find us on Twitter!!!
You always want to ensure you have the updates being completed at a time that is most convenient for you, you can change the update time which is generally set to 3am, by going into your MENU selecting option 8 (Preferences) and then selecting option 4 (Updates) you will then be able to change the time the receiver completes updates if you desire and then please just make sure you are shutting your receiver off nightly to allow the updates to be successfully completed (this will help to prevent DVR issues). In addition, once you delete some of your recordings, powering it off nightly allows the hard drive to be refreshed and clears the deleted recording entirely. I hope this helps!
-Kirstie DISH Network
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