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I turn the power on but only the orange screen comes on with tom tom one on the screen. Screen not changing at all

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If you turn on your tom tom gps device and the only thing that comes on is the tom tom display screen, then you need to reset it first. To reset it, what you have to do is to hold down the power on/off button for about 15 seconds and that will reset your tom tom, if it does the same, then you have to reinstall the tom tom application on it.
To reinstall its software, you connect it to a computer then it will detect the device, then the latest software downloads will come up, download it on to your gps, now when you plug it into your car and turn it on, it will get passed the tom tom display screen and start up normally.
Hope this information helped.

Posted on Dec 23, 2010

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Posted on Jan 02, 2017

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The green power light on my tomtom XL is on and is fully charged however the screen wont turn on and remains black, it also makes no noise.


First you need to check if the battery is okay, try it on another tom tom gps receiver, if it is working and the screen wont turn on, then it means there is a hardware problem, probably the flexi ribbon that is connected to the screen is either loose or bad, this will require you to disassemble the tom tom and check for the flexi ribbon that connects to the screen, then you resit it or change the ribbon, that should do the job.
You can also try to reset the tom tom first before disassembling it. By pressing and holding the power on/off button for about 15 seconds, if that does not do the job, then you can go ahead and disassemble the tom tom.
Hope this solution helped

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From the main menu (tap anywhere on the map to get there), select Change Preferences.

Tap the change page arrow (orange triangle in the lower right corner) until you reach Set Units. Tap it.

The first screen that you come to will ask you to select Miles or Kilometers. Tap the radio button for Miles. Continue through the choices until you come back to the Change Preferences menu with "Done" in the lower right corner.

That's it.

(NOTE: You will first have to select Show ALL Menu Options before you see the Set Units button.)

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have you tryed putting a pin or needle in the little hole on the back to reset it.??

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