Get the following error when trying to scan: "The

Have you tried doing a file search for nvdesk32.dll on your c: drive? You may find it in another folder. If you find it in another folder just copy and paste it to the c:\windows\system32 folder. Good luck.

Welcome to Fixya

If the error occurred when you were trying to use a feature of EASYSHARE Software:

1. Run the Repair utility:
   1. Select Start > Settings > Control Panel > Add or Remove Programs.
   2. Click KODAK EASYSHARE Software.
   3. Click Change.
   4. Click Next.
   5. Select Repair, then follow the instructions.
2. Try the feature again.

If the error occurred when you were installing or upgrading EASYSHARE Software:

1. Uninstall your current version of EASYSHARE Software:
   1. Select Start > Settings > Control Panel > Add or Remove Programs.
   2. Click KODAK EASYSHARE Software.
   3. Select Remove.
   4. Follow the instructions to remove the software.
2. Go to the Clear Utility for KODAK EASYSHARE Software at www.kodak.com/go/clear, then follow the instructions to run the utility.
3. After restarting your computer, go to KODAK EASYSHARE Software at www.kodak.com/go/easysharesw, and install the latest version of software, free of charge.

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If you need further help, reach me via phone at https://www.6ya.com/expert/elixirjose_00375ea24bd8141b

Try this link:

Note: You must uninstall your current driver and OneTouch software to install an updated driver.
https://www.xeroxscanners.com/en/en/products/DM262/drivers.asp

Try a new USB cable. Scanners require bidirectional communication with the computer and thus can fail when printer itself works. (If you use a print server or USB hub, try a direct connection.) Also try changing USB ports.

Another thing to try is to remove the TWAIN driver and reinstall it. This requires the original software CD from Kodak.
1. From your computer desktop, click Start > Run. (In Windows 7, type run in the search box then click on Run.)
2. Type %windir%, then click OK.
3. Double-click twain_32.
4. Right-click Kodak, then select Delete.
5. Insert the KODAK All-in-One Printer Software CD into the appropriate drive, then go to D: > printer > scanner.
NOTE: The CD is indicated by D: above. The CD drive may be a different letter on your computer.
6. Double-click aioscannr.msi, then follow the instructions to remove it.
7. Go to D: > printer > scanner, then double-click aioscannr.msi, and follow the instructions to install the file.
8. Open Home Center Software:
a. Select Scan Documents and Pictures.
b. Scan a document.

Unfortunately, if the error persists, the scanner may need service. Contact Kodak: http://www.kodak.com/go/contact .

I hope this helps.

Cindy Wells

Try scanning from computer

This generally indicates a driver error.
Download and run the Scan Diagnostic utility

1. Download the HP Scan Diagnostic utility .
2. When prompted, select Open or Run to start the download and run the installer, and then follow the on-screen instructions.
3. Try the scan again.

The Scan Diagnostic utility checks the physical connection between the device and the computer and address the issues with the following components of the scanning software:

• PML (Printer Management Language)
• Yellow DOT4 entries
• Scan Folder
• Registry Mismatch
• HP Digital Imaging Monitor
• Multiple HP Digital Imaging Monitors

If an error condition is identified with any of these items, a red X ( ) appears next to the item. If there is no error condition, a green check mark ( ) is displayed next to the item. The utility is equipped with a Fix button to correct the error conditions.
Run the Unexpected Internal Error and Communications Failure patch

1. Download the patch for HP Image zone/photo, imaging unexpected internal error and communications failure.
2. Double-click the patch to install it on the computer.
3. Try the scan again.

Try scanning without HP Imaging software
Try to scan with the built-in feature of Windows operating system called Windows Image Acquisition (WIA). To perform a WIA scan, follow these steps.

1. Make sure the product is turned on.
2. Click Start , and then click Control Panel .
3. Click Printers and Other hardware , and then click Scanners and Cameras .
4. Look for an icon for the product.
   • If there is not an icon for the product, click here to uninstall and reinstall the software .
   • If there is an icon for the product, click the icon, and then follow the on-screen instructions to scan images or documents to the computer.

1. Unplug printer from usb
2. remove printer from installed printers in windows, chose delete all files when asked.
3. Reinstall printer software from disk
4. connect printer back to computer usb

This appears to be a known error on this model of Lexmark including all the 3500-4500 ranges... there are a couple of download patches on the Lexmark customer support site at lexmark.co.uk, I simply followed the instructions and the first patch worked fine......

Please try the following:

Click Start >> Run >>
Type the follow command in the Open box.
"net.exe stop wuauserv" (w/o quotes)
Press Ok

Repeat the same for the following commands:

regsvr32.exe wuapi.dll
regsvr32.exe wups.dll
regsvr32.exe wuaueng.dll
regsvr32.exe wucltui.dll
regsvr32.exe MSXML3.dll
regsvr32.exe qmgr.dll
regsvr32.exe qmgrprxy.dll
net.exe start wuauserv

Restart the machine and try again.