Hi there. The message light on the main phone will not turn off. The lines are all free, messages have been heard and erased. What could this be? Thx

Erasing all messages
All recorded messages, except the greeting
message, can be erased at one time.
1-Press [ERASE] while the base unit is not
being used.
• "To erase all messages, press ERASE again" is
heard.
2-Within 10 seconds, press [ERASE] again.
• The unit beeps, then announces "No
messages".
• The base unit display shows "0".

more than likely someone in your office left the message rather than the voice mail. to clear it press the call soft key below the screen. the screen should display who left the message with two of the soft keys labeled call and erase. press the erase soft key. it's possible the the person/s that left the message left multiple messages. in that case repeat the procedure til all messages are canceled

Erasing Messages

The unit will announce the remaining recording time after playback, if it is less than
5 minutes. New messages cannot be recorded when:
— “Memory full” is heard.
— “ ” is displayed on the base unit.
— ANSWER ON indicator flashes rapidly (only when the Answering System is on).

Erase some, or all, of the messages in a mailbox. We recommend you erase unnecessary messages after each playback.


Erasing a specific message
Press [ERASE] while the message you want to erase is being played.
• A short beep will sound and the unit will continue to play the next message.
Press [ ][4] while the message you want to erase is being played.
• A short beep will sound and the unit will continue to play the next message.

Erasing all messages in the mailbox
1. Press the soft key ( ).
2. Press the soft key ( , or ).
• If Mailbox 2 or 3 has a password, enter it (p. 51).
3. Press [ ][5] to erase all messages in the mailbox.
• A long beep will sound and “Mailbox (No.)” and “No messages” will be heard.
• To end remote operation, press [OFF].

I hope you rate this solution. Thank you and goodluck!

is the nec dsx telephone voicemail light red or green...?
if it's green, it's not the voicemail light, rather, it's the caller id missed call indicator. just look through your missed calls and it will go out... or if you have the admin software, go to class of service, station, and disable the caller-id alert lamp.
free download of admin software at our website http://www.nec-dsx.com

when your greeting answers, punch in your code, usually a 4 digit code, each manufacturer has their own default code that it comes with.. check the manual or website

It's not permanent, you just have to know how to turn it off :-)

When the phone is idle, the light is lit red and a 7636 will
say Message Waiting. At each phone, do not pick up the handset, but press MESSAGE. Your display will have who left the message on the top line and .EXIT CLEAR under soft keys 2 and 3.

Guess what :-) Press CLEAR and the message is erased. When the queue is empty, the light will go out.

Carl

Have you tried the telco message waiting clear?

Options, 10, *, Line Key

Try for each line key and see if that helps.

I had this problem and finally found a number for Eschelon telecom (763 745 8000). This is what they had me do. Press the Speaker button and then enter 7732. This cleared the blinking light and inmail message. This happens when you receive an internal call and someone leaves you a message to call them back. Still can't figure out how to listen to the message. But this cleared the blinking light.

hope that helps.

Hi. I think you have to wait until more calls come in. If you did not save original message(s), then these will then go away FOREVER.

hi its hard to understand... the phone is connected to line 4 or not? if so and line 4 is dedicated to fax line then the fax tone is the cause of your confusion fax tone is different from a regular tone phone if the phone isnt connected to line 4 and only to all 3 ordinary lines - then the phone is getting a over volage from them and activates the light & messege alert my advice let it be you will start playing with it something else will go worng... good day